Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ryan Loussine Djerma

Brooklyn,NY

Summary

Highly skilled Help Desk Technician Tier II experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to users. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every ticket.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Desk Technician Tier II

Maximus
09.2022 - Current
  • Administered user accounts and permissions, ensuring security and compliance with company policies.
  • Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

IT Technical Support Intern

Department Of Education
09.2021 - 09.2022
  • Accessed and resolved wide variety of technical network issues across multiple systems and applications using technical documentation
  • Conducted hardware and software installations, configurations, and upgrades for desktops, laptops, and peripherals.
  • Provided first-level technical support to end-users, triaging and prioritizing incidents based on severity and impact
  • Supported teachers with hardware, software, and connectivity issues across both Windows and Mac platforms.

Education

Bachelor of Science - Information Technology

New York City College of Technology
Brooklyn
06.2021

Skills

  • Asset Management - Lansweeper
  • Amazon Work Space
  • Hardware and Software Configuration
  • Help Desk Support
  • Microsoft Active Directory
  • Microsoft Entra
  • Microsoft System Center Configuration Manager
  • Ticketing Systems - Cherwell
  • Troubleshooting and Diagnostics
  • Windows and Mac Operating System

Certification

CompTIA A+, 06/2024

References

Available upon request

Timeline

Service Desk Technician Tier II

Maximus
09.2022 - Current

IT Technical Support Intern

Department Of Education
09.2021 - 09.2022

Bachelor of Science - Information Technology

New York City College of Technology

Similar Profiles

CREATE PROFILE
Ryan Loussine Djerma