RYAN M. KIM

Renowned for reliability and efficiency, consistently meeting deadlines and delivering high-quality results. Demonstrated ability to effectively communicate and collaborate with senior management, colleagues, and customers, fostering strong interpersonal relationships at all levels.

Adept at equipment maintenance, repair, and mentoring, with a history of supervising and developing technical teams. Recognized for professionalism, commitment to excellence, and the ability to motivate teams toward achieving their full potential. A collaborative communicator and proven mentor, skilled in fostering teamwork to drive success in dynamic environments.

• Comprehensive Equipment Management: Managed repairs and preventative maintenance (PM) of medical devices across all modalities, extending beyond radiology equipment.
• Primary On-Call Technician: Served as the primary contact for after-hours and holiday support, ensuring minimal downtime and uninterrupted service.
• Project Involvement: Played a key role in equipment upgrade projects, including: Telemetry system upgrades, CT room modernization, Mammography room enhancements, and Additional departmental improvements
  

• Extensive Equipment Maintenance: Provided repairs and preventative maintenance (PM) for over 3,000 pieces of medical equipment across a hospital and eight surrounding outpatient clinics.
• Customer Engagement: Established and maintained proactive daily communication with customers, ensuring timely issue resolution and follow-up, resulting in strong customer relationships and high satisfaction.
• Operational Efficiency: Ensured accurate and timely documentation of all work orders, vendor service reports, time and expense logs, PM activities, purchase orders, and related duties to maintain operational excellence.
• Quality & Compliance: Successfully completed all planned Quality and Compliance training, ensuring adherence to industry standards and regulatory requirements.

• Medical Device Maintenance: Repaired and inspected medical devices to ensure optimal performance, including conducting functional tests, board-level troubleshooting, and precise calibration.
• Field Support: Assisted in hardware and software field recalls and corrections for manufacturers across multiple hospitals, ensuring timely and effective resolution of issues.
• Operational Support: Collaborated with hospital Biomedical Engineering teams to manage equipment inventory and significantly reduce backlog work orders, contributing to streamlined operations.
• Compliance & Certification: Actively participated in the ISO certification process and audit, ensuring adherence to quality standards and regulatory compliance.