Ryann Armstrong
Norco,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Depot
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Increased stores' customer satisfaction rating to best in district,
Receiver
Walmart
03.2022 - 07.2022
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Placed, tagged, and secured merchandise in diverse designated areas.
Sales Associate
Kohl’s
07.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associates - Psychology and Development
Riverside City College
Riverside, CA11.2023
Skills
- Customer Order Management
- Team Development
- Excellent Written and Oral Communication
- Customer Relations
- Conflict Mediation
- Project Management
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Specialist
Home Depot
10.2022 - Current
Receiver
Walmart
03.2022 - 07.2022
Sales Associate
Kohl’s
07.2021 - 12.2021
Associates - Psychology and Development
Riverside City College
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