Ryann Oviatt
Airway Heights,WA
Summary
Diligent, dedicated employee looking to change career paths with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Certified Behavior Technician
Focused Behavior Solutions
05.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Paraeducator, Special Education
Central Valley School District
05.2022 - 05.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Bridal Stylist
Marcella's Bridal
08.2021 - 05.2022
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
Paralegal Assistant and Administrative Assistant
Grow Op Farms
01.2019 - 12.2021
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate of Arts - General Studies And Baking
Spokane Community College
Spokane, WA06-2017
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Social Skills Development
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
Timeline
Certified Behavior Technician
Focused Behavior Solutions
05.2023 - Current
Paraeducator, Special Education
Central Valley School District
05.2022 - 05.2023
Bridal Stylist
Marcella's Bridal
08.2021 - 05.2022
Paralegal Assistant and Administrative Assistant
Grow Op Farms
01.2019 - 12.2021
Associate of Arts - General Studies And Baking
Spokane Community College
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