Summary
Overview
Work History
Education
Skills
Timeline
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R'yanna Parks

Riverview,FL

Summary

Experienced Claims and Service Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering proven experience and willingness to take on any challenge.

Overview

8
8
years of professional experience

Work History

Senior Internal Claims Representative

Brown Advice Inc
09.2019 - Current
  • Managed approximately 75 incoming calls, emails and faxes per day from customers.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
  • Negotiated favorable settlements with claimants, resulting in cost savings for the company.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
  • Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.

Information Technology Specialist

Army
06.2018 - 09.2019
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Customer Experience Associate

Publix
04.2016 - 05.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.

Education

Bachelor of Science - Business Administration And Management

University of South Florida
Tampa, FL
01.2028

FLORIDA ALL LINES ADJUSTER

CENTRAL FLORIDA SCHOOL OF INSURANCE
TAMPA FL

High School Diploma -

Spoto High School
Riverview, FL

Skills

  • Flexible Schedule
  • Insurance Claims Review
  • Settlement Negotiation
  • Time Management
  • Database Management
  • Coverage Determination
  • Conflict Resolution
  • Claims Investigation
  • Interpersonal Communication
  • Decision-Making
  • Data Analysis
  • Team Collaboration

Timeline

Senior Internal Claims Representative

Brown Advice Inc
09.2019 - Current

Information Technology Specialist

Army
06.2018 - 09.2019

Customer Experience Associate

Publix
04.2016 - 05.2018

Bachelor of Science - Business Administration And Management

University of South Florida

FLORIDA ALL LINES ADJUSTER

CENTRAL FLORIDA SCHOOL OF INSURANCE

High School Diploma -

Spoto High School

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R'yanna Parks