RYAN P. DILLON

• Oversee all salvage opportunities for Property and Marine LOBs and Partner with Auto LOB as oversite, utilizing appropriate and overseeing vendors, buyers, and insureds for best outcome
• Developed predictive analytic model to increase salvage referrals for Property and Marine LOBs, Pressure Tested for functionality, revised model, and oversee review of claims
• Presented in Claim Reviews with Brokers, Agents, Insureds, and Claim Reps, providing status and POA to resolution
• Partnered with CNA Law Dept. and Vendor Management to create new salvage Bill of Sale
• Assists Auto Total Loss with recovered thefts, valuation on specialty vehicles, and file maintenance
• Oversee CNA’s collections for all lines of business, managing collection vendor CISCO, coordinating weekly meetings, delegating items to CISCO and teammates, and handles all communication with business partners
• Identified and trained colleague in salvage claims handling, provided access to salvage systems and training within those systems, reviewed new referrals within predictive model, and updated salvage training guides

● Determined recovery opportunities within property claims by identifying recovery sources, assessing liability and seeking reimbursement from at fault parties or their liability carriers.

● Assigned and partnered with C&O experts, Engineers, and Staff or Outside Counsel on warranted claims

● Sent demand packages with supports, theory of liability, and expert reports to at fault adverse parties to recover funds paid out by CNA to insureds, negotiating figures if necessary..

● Wrote contentions and gathers evidence, documentation, applicable case law, and state negligence laws to file arbitration if warranted after normal procedures are met with unfavorable outcomes.

● Assisted Workers Compensation Recovery and Marine Recovery Departments when necessary.

• For Central Illinois and Western Indiana
• Investigated large property loss claims by obtaining statements, utilizing experts, determining coverage, and scoped loss, determined recovery and salvage potential
• Negotiated settlement amounts using a variety of tactics to obtain best outcome for various client
• Create, edit, and submit written reports during and upon completion of assignments within various clients’ parameters and time requirements
• Collaborate and negotiate with attorneys on assignments while attending mediation, arbitration, or trial if claims cannot be settled under normal circumstances
• Trained less experienced adjusters and colleagues with all facets of complex claims
• Handle claims across all lines of insurance, including liability, auto, property, marine, and bodily injury
• Develop Risk Reports when necessary, based on inspections and policy guidelines, on insured properties utilizing strong written skills
• Experience handling large loss claims with numerous $100,000.00-$999,999.99 claims as well as claims over $1,000,000.00
• Work with Self Insured entities, such as the U of I, trucking companies, and municipalities as well as reinsurers

• For metro areas of northern Cook and DuPage counties
• Manage a large claims portfolio, prioritizing claims as needed
• Determined coverage, property value and payment on insurance claims based on company policy
• Conducted investigations by communicating with involved parties and inspecting damage to determine liability
• Worked with auto body shops, contractors, attorneys and medical personnel for expert evaluations
• Worked on Catastrophe Team as required in storm areas to assess damage and handle claims in a timely manner to get people re-established