Ryan Odden
Gurnee
Summary
Results-oriented Pro Shop Manager with experience in managing operations and training teams. Expertise in customer service, decision-making, and maintaining high standards of facility management. Committed to delivering exceptional member experiences.
Overview
6
6
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Fitness Attendant
Gurnee Park District
Gurnee, IL
03.2021 - Current
- Provided exceptional customer service to enhance member experience and satisfaction.
- Maintained cleanliness and organization of fitness facilities and equipment.
- Monitored facility usage and reported maintenance needs to ensure operational efficiency.
- Trained new staff on facility procedures and customer service best practices.
- Educated patrons on proper use of fitness equipment to ensure safety and effectiveness.
Pro Shop Manager
Golf Visions
Mundelein, IL
05.2024 - 09.2025
- Managed day-to-day operations, ensuring efficient service and customer satisfaction.
- Assisted customers with their needs while offering professional advice on equipment selection based on individual preferences.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
- Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
- Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
Maintenance Crew Member
Gurnee Park District
Gurnee, IL
05.2020 - 08.2022
- Performed repairs and maintenance on playground equipment to uphold safety standards.
- Operated landscaping tools for efficient groundskeeping and aesthetic enhancement.
- Collaborated with team members to execute seasonal tasks, ensuring timely completion of projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Bachelor of Science - Finance
Illinois State University
Normal, Illinois, IL 08.2023 - 06.2026
Associate of Arts -
College of Lake County
Grayslake, IL05-2023
High School Diploma -
Warren Township High School
Gurnee, IL05-2020
Skills
- First aid certified
- Teamwork and collaboration
- Customer service
- CPR certified
- Conflict resolution
- Time management
- Reliability
- Decision-making
- Active listening
- Cash handling
- Cash register operations
- Microsoft office
Certification
- P1 sales Training - March 2024
- Wallstreet Prep Microsoft Excel Training - March 2024
Timeline
Pro Shop Manager
Golf Visions
05.2024 - 09.2025
Bachelor of Science - Finance
Illinois State University
08.2023 - 06.2026
Fitness Attendant
Gurnee Park District
03.2021 - Current
Maintenance Crew Member
Gurnee Park District
05.2020 - 08.2022
Associate of Arts -
College of Lake County
High School Diploma -
Warren Township High School