Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Owner
Symple Styles Clothing
10.2020 - Current
Managed online retail operations for businesses operating solely on the internet.
Handled merchandise procurement, responded promptly to customer inquiries via email and phone, and tracked all online orders.
Monitored invoices, maintained inventory, and efficiently processed order returns. Ensured timely fulfillment and shipment of online orders.
Tutor
Tutoring Program
09.2018 - 08.2023
Provided academic support to school-aged students across multiple subjects and maintained a structured schedule for their care.
Ensured the safety of the indoor environment and maintained clear communication with both children and parents.
Prepared nutritious meals, snacks, and beverages, and safely supervised children during transportation to parks and playgrounds.
EXPERIENCE
, Shift Manager
Sweetfrog Frozen Yogurt
08.2021 - 08.2023
Managed Sweet Frog operations, overseeing staff, inventory, and equipment maintenance.
Facilitated recruitment and training, created weekly schedules, and enforced company policies.
Ensured exceptional customer service, processed orders and payments, and maintained a clean environment.
Directed daily tasks for maximum productivity, ensured store security, and addressed customer concerns promptly.
Maintained quality standards and demonstrated expertise in supervision, service techniques, and customer interactions