Ryan Williams

• Deliver technical support through product demos, proposal development, tender documentation, on-site assistance, system testing, and troubleshooting for customers and partners.
• Train distributors, integrators, and local partners to ensure successful installation and deployment of Televic solutions.
• Support sales and marketing efforts—including trade shows, roadshows, and product launches—while gathering market intelligence on competitors, trends, and customer needs.
• Collaborated with cross-functional teams to enhance product knowledge and customer service practices.
• Conducted follow-up calls to ensure customer satisfaction and address any unresolved concerns.

• Sales "Expert" on Listen EVERYWHERE Wi-Fi based product line.
• Liaison to coordinate technical/sales information and services of products between end users, territory representatives, consultants, and internal sales teams.
• Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, and operations.
• Conduct full suite of product training for new sales team members.
• Manage requirements of booth/products display, setup, tear down and support of AV trade shows InfoComm and Integrated Systems Europe.

• Sales "Expert" and Lead Engineer on Listen distributed Hearing Loop product line.
• Prepared cost estimates, bid documents, and product design drawings by studying customer RFPs and consulting with project managers.
• Liaison to coordinate technical/sales information and services of Hearing Loop product line between end users, territory representatives, consultants and internal sales teams.
• Answers inquiries and questions from customers related to ongoing use of Hearing Loop product, maintenance requirements and operations.
• Travel to locations to conduct Hearing Loop product training, oversee installation, commissioning and certification.
• Manage requirements of booth/products display, setup, tear down, and support of AV trade show InfoComm.

• Specialized in all Listen's product lines to provide expert level of technical knowledge for customers.
• Provided post sales support for all customer by troubleshooting installations issues, product defects and overall wear and tear of product.
• Tracked all activities, conversations, emails, RMA's within Salesforce.
• Worked with Applications and Product Management to provide improvements and suggestions.

• Established working knowledge of Listen's following product lines:

Bosch Conferencing and Digital Infrared

Danish Interpretation Systems Conferencing

Televic Conferencing

Radio Frequency (72/216/863 MHz)

Infrared

• Provided pre-sales support for all customers by reviewing product specifications, bid documents, and drawings.
• Liaison to coordinate technical/sales information and services of products between end users, territory representatives, consultants, and internal sales teams.
• Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, and operations.