Experienced and diligent case manager with years of expertise in aiding clients to develop coping mechanisms for overcoming life challenges. Proficient in providing support services to help individuals and families gain access to necessary medical, social, educational, mental health, and other essential resources.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Part Time Social Service Counselor
Comprehensive Behavioral Healthcare
04.2023 - Current
Facilitates referrals to physical health, mental health and addictions treatment programs to include detox and rehab services identified stage of person served
Collaborates effectively with members of department, and with external departments, staff, referral sources, other service providers and social support networks to provide services and rehabilitative care for consumers and families
Follows supervisory direction and is receptive to supervisory feedback
Establishes and maintains collaborative working relationships with team members as measured by supervisory observation and/or team feedback
Responds to communication (phone calls, e-mails, etc.) in timely manner
Contributes to and supports goals and objectives of UBHC
Meets annual requirements
Implemented prescribed treatment plans and assisted in developing of IRPs
Provided crisis intervention to assigned consumers on caseload
Coordinated medical appointments and assigned consumers with ADL’s
Assisted consumers with financial management and linkages to community services, resources and applicable benefits
Experienced with electronic record/charts
Provided consumers with medication education and observed their self- administration of medication
Habilitation Counselor
Rutgers: University Behavioral Healthcare
06.2022 - Current
Provides case management and community support services to assist individuals and/or families to gain access to needed medical, social, education, mental health, addiction, co-occurring and other services
Functions as service coordinator for individuals/families as assigned by supervisor
Provides crisis prevention, intervention, and resolution services to individuals and families served
In accordance with unit requirements, consistently meets current established unit face to face, telephone and video platform contact expectation with individuals served
Collaboratively contributes to development of service/rehabilitation/recovery plan with individuals served, and when possible, with their other supports including families and significant others
Links individuals/families served to appropriate resources in community including resources that address specialized needs, such as agencies providing services related to emergency services, benefits, housing, employment,
Medication Assisted Therapy (MAT), HIV/AIDS, maternal health, mental health disorders, chronic and acute health problems, and respite resources
Provides rehabilitative skill development training to individuals served, including training specific to medication management and instrumental activities of daily living
Utilizes motivational interviewing skills, wellness and recovery principles, and knowledge of trauma-informed care to establish working relationship with individuals and families served.
Pre- K Lead Teacher
Angel’s World Center
09.2021 - 06.2022
Develop and implement curriculum
Manage/teach group of 15 students
Support creativity and learning
Select age-appropriate developmental materials for classroom
Keep classroom neat and organized
Provide parents with progress reports
Social Service Counselor/ Benefits Counselor
Comprehensive Behavioral Healthcare
08.2019 - 09.2021
Implemented prescribed treatment plans and assisted in developing of IRPs
Provided crisis intervention to assigned consumers on caseload
Coordinated medical appointments and assigned consumers with ADL’s
Assisted consumers with financial management and linkages to community services, resources and applicable benefits
Experienced with electronic record/charts
Provided consumers with medication education and observed their self- administration of medication
Adheres to organization’s procedures on both clinical and administrative documentation Effectively manage assigned caseload, maximizing opportunities for consumers to receive all applicable benefits
Shift Manager
Kerasotes Showplace 14 LLC
01.2013 - 08.2019
Delegated & managed team/crew
Cashier fund handling: cashier drains & drops, & close outs
Keeping daily inventory through the use of VISTA POS, Microsoft Excel, and Microsoft Word
Answering customer feedback and emails
Assisting Human Resource Manager in hiring process: Interview/ Orientation/
Handed guest complaints and assisting in getting their problem resolved
Education
Bachelor of Arts - Psychology, Sociology
New Jersey City University
2019
Skills
Proficient at Office Suite: Microsoft Word and Microsoft Excel
Communication
Critical-thinking
Case management
Active listening
Cultural competency
Collaboration
Team player
Knowledge of Vista POS system extensively, back office, Care Logic, Vista
Managerial skills
Great organizational skills, paper filing and documentation
Excellent time management
Certification
First Aid, CPR, and AED certified
Languages
Spanish
Native or Bilingual
Timeline
Part Time Social Service Counselor
Comprehensive Behavioral Healthcare
04.2023 - Current
Habilitation Counselor
Rutgers: University Behavioral Healthcare
06.2022 - Current
Pre- K Lead Teacher
Angel’s World Center
09.2021 - 06.2022
Social Service Counselor/ Benefits Counselor
Comprehensive Behavioral Healthcare
08.2019 - 09.2021
Shift Manager
Kerasotes Showplace 14 LLC
01.2013 - 08.2019
Bachelor of Arts - Psychology, Sociology
New Jersey City University
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