Ryder Hogue
Colorado Springs,CO
Summary
Diplomatic Care Specialist with passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints, and referrals. Analytical, adaptable and committed to exceeding customer expectations to build customer loyalty and satisfaction.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Emergency Care Specialist
US Army
05.2017 - 09.2020
- Responsibilities included performing routine and adequate medical care to all patients both emergent and clinical
- Management of all medics entrusted in my care (2) and provided training to ensure my subordinates had adequate skills to perform medical aid to others
- Prepared reports for workload and performed quality assurance.
- Built strong relationships with patients to deliver emotional support and companionship.
- Other duties included reviewing patient treatment and documentation and taking charge of our medical clinic
- Clinical setting:
- Duties were to screen, document, and provide treatment to admitted patients that were scheduled or emergent
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Medical treatment involved delivering medications (PO, IM, or IV) and performing medical procedures
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Combat setting:
- Ensuring health and wellness of an indirect-fire infantry section
- Treating soldiers with limited medical supplies from personal inventory and evacuating to higher care if necessary
- Instruction of basic life-saving interventions to non-medical soldiers
- Other duties were developing proficiency in operating a 120mm mortar firing system and mechanical management of various vehicles.
Cashier
J.C. Penney
Ukiah, CA
06.2015 - 09.2016
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Burger King
Ukiah, CA
05.2014 - 06.2015
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School diploma -
Ukiah High School
Associate of Arts - History Teacher Education
Pikes Peak Community College
Colorado Springs, CO 09.2020 - Current
Skills
Progress documentation
Community integration
Computer literate
Data entry expertise
Flexible schedule and availability
Active listening skills
Operations oversight
Strategic planning
Project support
Customer Relations
Timeline
Associate of Arts - History Teacher Education
Pikes Peak Community College
09.2020 - Current
Emergency Care Specialist
US Army
05.2017 - 09.2020
Cashier
J.C. Penney
06.2015 - 09.2016
Cashier
Burger King
05.2014 - 06.2015
High School diploma -
Ukiah High School