RYDIRAH PUMPHREY
Fayetteville,GA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Housekeeper
Trilith Guesthouse Hotel
01.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Freelance Video Editor
Self Employed
01.2023 - Current
- Edited raw film footage into finished products using nonlinear editing systems
- Exported completed videos in various formats according to client specifications
- Manipulated footage and audio files to create cohesive, engaging product
- Adapted quickly to changing needs or requests from clients
- Demonstrated excellent communication skills when working with clients and colleagues.
EVS Attendant
Piedmont Fayette Hospital
07.2022 - 01.2023
- Cleaned, sanitized and returned vacant rooms to occupant-ready status
- Basic cleaning: sweeping, mopping, trash removal
- Disinfected all areas that had patient contact
- Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
Scheduler/Residential Cleaner
Shine To Perfection Cleaning Company, LLC
04.2021 - 07.2022
- Prepared documents such as memos, letters, emails or spreadsheets required for operational tasks
- Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests
- Assisted customers with selecting appropriate time for their appointment based on their individual needs
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently
- Followed detailed instructions from customers regarding specific areas or items to be cleaned
- Demonstrated expertise in dusting, vacuuming and mopping floors as well as scrubbing bathrooms and kitchens.
Custodial Worker/EVS
Thomas Jefferson University Hospital
04.2019 - 03.2021
- Cleaned, sanitized and returned vacant rooms to occupant-ready status.
- Basic cleaning: sweeping, mopping, trash removal.
- Disinfected all areas that had patient contact.
- Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
Education
Associate In Arts (A.A.) In Cultural Science & Technology -
Community College Of Philadelphia
Philadelphia, PA05.2016
High School Diploma -
Archbishop Prendergast Catholic High School
Drexel Hill, PA06.2013
Skills
- Customer Service
- Residential Cleaning
- Housekeeping
- Communications Skills
- Customer Experience
- Communications and Media
- Desktop and Laptop Computers
- Customer Relations
- Telephone Etiquette
- Adaptability
- Problem Solving
Timeline
Housekeeper
Trilith Guesthouse Hotel
01.2024 - Current
Freelance Video Editor
Self Employed
01.2023 - Current
EVS Attendant
Piedmont Fayette Hospital
07.2022 - 01.2023
Scheduler/Residential Cleaner
Shine To Perfection Cleaning Company, LLC
04.2021 - 07.2022
Custodial Worker/EVS
Thomas Jefferson University Hospital
04.2019 - 03.2021
Associate In Arts (A.A.) In Cultural Science & Technology -
Community College Of Philadelphia
High School Diploma -
Archbishop Prendergast Catholic High School
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