Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Ryen Poirier

Lebanon,ME
Ryen Poirier

Summary

Experienced in beverage preparation with a strong focus on espresso and specialty coffee drinks, demonstrating proficiency in crafting unique recipes tailored to customer preferences. Maintained compliance with health and sanitation regulations while ensuring high standards of cleanliness and organization in the workspace. Effectively managed cash handling processes, utilizing POS systems for accurate transaction processing and customer service. Developed strong relationships with customers through active listening and personalized recommendations, contributing to enhanced customer satisfaction and loyalty.

Overview

3
years of professional experience

Work History

Aroma Joes
Sanford , ME

Barista
07.2023 - 02.2025

Job overview

  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Adhered to health department regulations concerning sanitation standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Described menu items to customers and suggested appealing products.
  • Utilized POS system to receive and process customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Prepared and served hot or cold beverages.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Memorized official and off-menu coffee and tea preparations.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.

Market Basket
Rochester , NH

Cashier
06.2022 - 07.2023

Job overview

  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Fallowed strict professional dress code

Education

Old Orchard Beach High School
Old Orchard Beach, ME

University Overview

Skills

  • Espresso preparation
  • Drink customization
  • Cash handling
  • Product knowledge
  • Time management
  • Creative problem solving
  • Coffee and tea expertise
  • Beverage preparation
  • Positive and professional
  • Front counter maintenance
  • Excellent memory
  • Espresso machine operations
  • Safe food handling
  • POS system operation
  • Order taking
  • Ingredient restocking
  • Cleanliness
  • Active listener
  • Smoothie making
  • Menu memorization

References

References
References available upon request.

Timeline

Barista
Aroma Joes
07.2023 - 02.2025
Cashier
Market Basket
06.2022 - 07.2023
Old Orchard Beach High School
06.2025

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