Ryesha Edwards
Humble,TX
Summary
Experienced customer service and warehouse professional with a background in delivery operations, team support, and front-line problem solving. Skilled in route planning, parcel sorting, inventory control, and vehicle inspection, with a strong focus on reliability, safety, and customer satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Driver
amazon fulfillment
Houston, TX
09.2025 - 05.2026
- Delivered packages to customer locations, ensuring timely and accurate fulfillment.
- Followed GPS directions and route plans for daily deliveries.
- Loaded delivery vehicle with sorted parcels to maximize efficiency and organization.
- Inspected vehicle before routes for safety and readiness.
- Provided customer service support by addressing inquiries and resolving issues.
ups warehouse
UPS
houston, tx
05.2019 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- customer servive
Customer Service Manager
Home Depot
houston , tx
02.2008 - 2019
- Managed service desk operations and resolved customer concerns at Home Depot.
- Trained associates on Home Depot policies, returns, and Provided assistance to customers with inquiries and concerns. procedures.
- Coordinated front-end coverage, schedules, and daily cashier assignments.
- Reviewed customer complaints and escalated issues through Home Depot support channels.
- customer service
Education
High School Diploma -
M.b. Smiley High School
Houston, TX05-2003
Skills
- Route planning
- Vehicle inspection
- Parcel sorting
- Warehouse operations
- Inventory control
- Customer service
- manager
Certification
- medical assistant college remington college 2008
Timeline
Driver
amazon fulfillment
09.2025 - 05.2026
ups warehouse
UPS
05.2019 - 10.2025
Customer Service Manager
Home Depot
02.2008 - 2019
High School Diploma -
M.b. Smiley High School