Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Ryheem Bonaparte

HARRISBURG,NC

Summary

Dynamic IT professional with extensive experience at Spectrum, excelling in technical support and networking. Proficient in Kubernetes and Python, I enhance operational efficiency while fostering collaboration. Recognized for training teams under pressure and driving successful cloud solutions, I am committed to delivering exceptional customer service and technical expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support

Spectrum
04.2024 - Current
  • Provide technical support for enterprise fiber and coaxial network infrastructure, video communications, and VoIP phone systems
  • Diagnose and resolve complex network connectivity issues for enterprise customers, maintaining high first-call resolution rates
  • Recommend system configurations and performance optimizations to ensure reliable business operations
  • Collaborate with technical teams to implement monitoring solutions and minimize service disruptions

Technical Support Engineer

Mirantis
09.2022 - 12.2023
  • Provided world-class technical support for Mirantis Container Cloud and cloud-native infrastructure technologies for Fortune 500 enterprise clients
    Delivered expert troubleshooting and resolution support for Mirantis OpenStack for Kubernetes (MOSK) and Mirantis Kubernetes Engine (MKE) deployments
    Managed complex multi-cluster Kubernetes environments and OpenStack virtualization platforms, ensuring optimal performance and availability
    Collaborated with engineering teams to resolve critical infrastructure issues and implement cluster updates, monitoring, and maintenance procedures
    Supported private cloud implementations using cutting-edge container orchestration and cloud infrastructure management platforms

Server and Cloud Administraton Student

Saint Martins University
05.2022 - 09.2022
  • Completed 15-week, 18-credit-hour technical training program focused on server infrastructure, cloud computing, and IT operations.
  • Gained hands-on experience with Linux systems, virtualization, Active Directory, AWS, and data center technologies (DCT).
  • Covered network configuration, server deployment, scripting (Python/Bash), and cloud infrastructure management.
  • Integrated military leadership with technical skill development in a fast-paced, agile learning environment.
  • Program focused on job-ready skills aligned with real-world IT needs and certifications (CompTIA, AWS, etc.).

Fire Direction Seargeant

Army
06.2014 - 04.2022
  • Developed and delivered technical training programs to 50+ personnel, increasing overall technical proficiency by 15% — think documentation, SOPs, and scalable onboarding IRL
  • Led cross-functional IT and communication system upgrade projects, reducing project timelines by 10% through agile coordination and systems knowledge
  • Managed $4.2M+ in IT communications, and computing assets — implementing strict accountability procedures and optimizing lifecycle management
  • Engineered database structures and LAN configurations, achieving 99% network uptime across mission-critical operations.
  • Maintained and configured encrypted communications systems and tactical hardware for 500+ personnel, ensuring 24/7 operational readiness and secure data flow

Education

Some College (No Degree) - Computer Science

Saint Martin's University
Lacey, WA
08-2022

Skills

  • Networking: Fiber & Coaxial Connections
  • VoIP & Phone Services
  • Network Security
  • Active Directory
  • Programming & Development: Python
  • JavaScript
  • HTML
  • CSS
  • SQL
  • Cloud Technologies: AWS (Lambda, Glue, S3, Athena)
  • Kubernetes
  • Docker
  • Tools & Frameworks: AWS SNS Notifications
  • Microsoft Office Suite 365
  • System Administration: Linux
  • Technical Troubleshooting
  • Database Management
  • Technical troubleshooting
    System diagnostics

Accomplishments

  • Delivered seamless phone, video, and networking services for enterprise clients by managing and troubleshooting Juniper systems.
  • Configured and troubleshooted DNS, Active Directory, Azure AD, Windows Server 2019, and SQL Server environments.
  • Designed and implemented advanced server infrastructure using Hyper-V Manager and cloud solutions via Microsoft Azure and AWS.
  • Administered Linux systems, automated tasks with Ansible, and managed cloud environments on AWS.
  • Led the construction and management of company databases, training 8 employees under high-pressure, accelerated conditions.
  • Successfully trained and developed employees to handle high-volume data operations under stress.
  • Set up and maintained critical communication systems during military service, ensuring operational success in high-stakes environments.
  • Led tactical operations providing direction, motivation, and project planning under extreme conditions.
  • Conducted advanced location determination and targeting calculations with high accuracy for military operations.

Certification

Meta Front-End Developer
Meta | Issued Feb 2025
Credential ID: 2WVGJMWQLS41

  • Mastered React, JavaScript, and UI/UX principles.
  • Built sleek, responsive web applications with modern frameworks.

Python for Data Science, AI & Development
IBM | Issued Feb 2025
Credential ID: PLKJMXLEP0AY

  • Gained expertise in Python, Pandas, NumPy, Matplotlib, AI algorithms, and machine learning development.
  • Applied Python to real-world data-driven projects and intelligent application building.

Azure Fundamentals (AZ-900)
Microsoft | Issued Jun 2022
Credential ID: 993323586

  • Skills: Active Directory, Cloud Applications, Azure Services Fundamentals.

Linux Essentials
Linux Professional Institute (LPI) | Issued Jun 2022
Credential ID: LPI00527013

  • Skills: Linux System Administration, Command Line Essentials.

Google IT Support Specialization
Coursera (Google) | Issued Jan 2022
Credential ID: JAHSRRGECC89

  • Skills: Customer Service, Active Directory, Cloud Applications, Troubleshooting.

MTA: Networking Fundamentals
Microsoft | Issued Oct 2021
Credential ID: Ryheem Bonaparte

  • Skills: Networking Concepts, Infrastructure, and Protocols.

Meta Back-End Developer (In Progress)
Meta | Coursera | Expected 2025

  • Currently mastering Python, Django, APIs, databases, and back-end development principles.
  • Building scalable server-side applications and strengthening back-end architecture skills.

Timeline

Technical Support

Spectrum
04.2024 - Current

Technical Support Engineer

Mirantis
09.2022 - 12.2023

Server and Cloud Administraton Student

Saint Martins University
05.2022 - 09.2022

Fire Direction Seargeant

Army
06.2014 - 04.2022

Some College (No Degree) - Computer Science

Saint Martin's University

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