Justin Locklear
Sterling Heights,MI
Summary
Versatile technical and operations professional with 20+ years of experience across telecommunications, technical support, construction, business ownership, and team leadership. Fifteen years with Comcast supporting residential and commercial customers with communication systems, networking, connectivity solutions, troubleshooting, installation, and service delivery. Skilled in diagnosing complex issues, coordinating projects, supporting cross-functional teams, and adapting to evolving technologies and business processes. Former business owner with proven success in hiring, training, scheduling, estimating, vendor coordination, budgeting, and daily operations management. Recognized for strong problem-solving abilities, reliability, professionalism, and customer-focused service. Combines technical expertise, operational leadership, and hands-on field experience to deliver results in technical support, project coordination, operations, and leadership roles.
Overview
6
6
years of post-secondary education
2027
2027
years of professional experience
Work History
Business Communications Technician/Technical Operations Specialist
Comcast
Saint Clair Shores, Michigan
01.2011 - Current
- Diagnosed and resolved complex residential and commercial telecommunications, networking, and connectivity issues using troubleshooting and root-cause analysis.
- Provided technical support by analyzing equipment performance, service data, and customer issues to identify solutions and improve service reliability.
- Installed, configured, and troubleshot low-voltage communication systems, networking equipment, and IP-based connectivity solutions in residential and commercial environments.
- Performed cable installation, testing, equipment configuration, site surveys, and system evaluations to ensure reliable network performance and customer connectivity.
- Trained and mentored new technicians on installation procedures, troubleshooting techniques, safety practices, and customer service expectations.
- Served as a technical resource for peers by providing troubleshooting support, process knowledge, and guidance on complex service issues.
- Managed a high-volume workload while meeting quality, productivity, scheduling, compliance, and customer satisfaction goals.
- Maintained accurate documentation, service records, test results, equipment inventory, and account updates using internal systems.
Owner/Operator
High Maintenance Landscaping
Port Charlotte, Florida
01.2005 - 11.2010
- Managed all aspects of business operations including staffing, scheduling, budgeting, customer acquisition, vendor coordination, inventory management, and service delivery.
- Managed daily schedules, route assignments, customer priorities, and changing workload demands while maintaining productivity, quality, and service expectations.
- Recruited, interviewed, hired, trained, scheduled, and supervised employees.
- Led and developed employees through coaching, training, and daily operational guidance.
- Served as the primary point of contact for clients, resolving concerns and maintaining long-term customer relationships.
- Maintained equipment and ensured proper usage and safety protocols.
- Created custom landscape designs and project plans by evaluating customer needs, site conditions, materials, labor requirements, timelines, and budget considerations.
Additional
Technical & Construction Experience
- Residential Construction & Building Trades
- Electrical Apprentice Experience
- Roofing Installation & Repairs
Education
High School Diploma - General, Electronics, Building Trades
Paul K. Cousino
Warren, MI 08.1999 - 06.2003
2 Year Course - Building Trades
Warren Career Prep Center
Sterling Heights, MI 08.2001 - 06.2003
Skills
- Business Operations & Process Improvement
- Team Leadership, Hiring, Training & Mentoring
- Telecommunications & Network Solutions
- IP Networking, Wi-Fi & Connectivity Solutions
- Network Device Configuration & Troubleshooting
- Structured Cabling, Ethernet Cabling & Cable Testing
- Low-Voltage Systems & Infrastructure
- IP-Based Systems & Remote Access Solutions
- DOCSIS, Coaxial & Fiber Connectivity
- Technical Troubleshooting & Remote Support
- Customer Site Installations & System Evaluations
- Project Coordination & Service Delivery
- Scheduling, Resource Planning & Field Operations
- Vendor, Equipment & Inventory Management
- Quality Assurance, Compliance & Documentation
- Reporting, Microsoft Office & Computer Systems
- Cross-Functional Collaboration & Problem Solving
- Customer Experience & Relationship Management
- Adaptability & Continuous Learning
Accomplishments
- Recognized as a top-performing technician based on overall performance metrics, quality, productivity, and customer satisfaction.
- Achieved #1 technician ranking twice within the same year based on performance results.
- Selected by peers as a Spirit Award Recipient recognizing teamwork, professionalism, and positive influence.
- Received Silent Hero Award for reliability, support of others, and behind-the-scenes contributions.
- Recognized as a department ambassador for improving communication, collaboration, and partnerships between teams.
Timeline
Business Communications Technician/Technical Operations Specialist
Comcast
01.2011 - Current
Owner/Operator
High Maintenance Landscaping
01.2005 - 11.2010
2 Year Course - Building Trades
Warren Career Prep Center
08.2001 - 06.2003
High School Diploma - General, Electronics, Building Trades
Paul K. Cousino
08.1999 - 06.2003
Additional
Technical & Construction Experience