Heidi Hirl
United Wholesale Mortgage
Plymouth,MI
2027
years of professional experience
Operations professional with 10+ years of experience improving processes, solving complex problems, and keeping operations running smoothly. Background in mortgage servicing, post-closing, and document management, with a passion for finding smarter ways to work and supporting high-performing teams. Seeking a remote role with a great culture, opportunities to grow, and a company where I can make a meaningful impact.
Work History
Servicing Business Specialist
2 Years 7 Months- Support Servicing leadership and stakeholders across multiple operational and strategic initiatives during the transition from subservicing to in-house servicing.
- Work directly with vendors and internal stakeholders to help coordinate servicing transition efforts, including testing coordination and change request submissions.
- Act as a key communicator between servicing and external/internal teams to help drive projects, updates, and operational initiatives forward.
- Build and maintain job aids, procedures, and process documentation to support operational consistency and team alignment.
- Work closely with Post-Closing teams and Subservicers to obtain corrected assignments of mortgages and resolve document-related issues.
- Assist with obtaining collateral documents from custodians and third parties for foreclosure, payoff, and servicing-related needs.
- Partner with vendors and internal teams to help automate release and assignment recording processes through reporting enhancements and workflow improvements.
- Support a wide range of one-off and large-scale servicing projects by coordinating communication, tracking progress, and assisting leadership teams.
Division Lead – Mortgage Operations
10 Years 7 Months- Led operations across multiple functional areas including Resolutions, File Room, Collateral Intake, Escalations, Support, and Post-Closing Review.
- Directed high-volume document operations involving hundreds of thousands of mortgage files and investor deliveries.
- Oversaw servicing sale shipments, GNMA pool certifications, and operational reporting.
- Built workflows, escalation procedures, and reporting tools to improve efficiency and turnaround times.
- Managed cross-functional teams while maintaining strong quality and production standards.
Final Docs Resolutions Specialist
14 Years 9 Months- Automated and streamlined operational processes to improve workflow efficiency and reduce turnaround times.
- Helped build and organize a secure filing room and filing system for over 500K mortgage documents by working directly with vendors on operational setup and storage requirements.
- Developed Excel-based reporting tools to streamline reconciliation and operational tracking.
- Resolved title, recording, and collateral issues including re-recordings, title claims, and corrective documentation.
- Supported GNMA pool certifications, servicing sales, and trailing document delivery operations.
- Worked closely with title agents, law firms, investors, and borrowers to resolve complex loan exceptions.
Imaging Specialist
- Automated and streamlined operational processes to improve workflow efficiency and reduce turnaround times.
- Helped build and organize a secure filing room and filing system for over 500K mortgage documents by working directly with vendors on operational setup and storage requirements.
- Developed Excel-based reporting tools to streamline reconciliation and operational tracking.
- Resolved title, recording, and collateral issues including re-recordings, title claims, and corrective documentation.
- Supported GNMA pool certifications, servicing sales, and trailing document delivery operations.
- Worked closely with title agents, law firms, investors, and borrowers to resolve complex loan exceptions.
Education
Some college coursework completed
Skills
Business Operations & Process Improvement
Cross-Functional Collaboration
Workflow Optimization
Compliance & Investor Guidelines
Team Leadership & Coaching
Timeline
Servicing Business Specialist
United Wholesale Mortgage
01.2024 - CurrentRead More
Division Lead – Mortgage Operations
United Wholesale Mortgage
01.2016 - 2024Read More
Final Docs Resolutions Specialist
United Wholesale Mortgage
11.2011 - 2016Read More
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Imaging Specialist
Detroit Legal Imaging
2011 - 2011Read More