Ry'Kael Lowery
Morven,NC
Summary
Customer Service Representative experienced in problem resolution and active listening. Enhanced client satisfaction through effective communication and critical thinking while managing high call volumes and utilizing CRM software for tracking interactions. Delivered tailored solutions in personal insurance advising, ensuring client understanding and satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Everise
06.2026 - 08.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients in selecting appropriate personal insurance policies based on needs and preferences.
- Handled high call volumes while maintaining professionalism and composure under pressure.
- Engaged in continuous learning to stay updated on product knowledge and service procedures.
- Utilized CRM software to log interactions and track customer concerns accurately.
- Educated clients on policy features, benefits, and claims processes to enhance understanding and satisfaction.
Licensed Personal Lines Agent
TTEC
11.2025 - 06.2026
- Assisted clients in selecting appropriate personal insurance policies based on individual needs.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards.
- Responded to customer inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to streamline workflows and improve service delivery.
Injection Molding Packer
Reynolds and Reynolds
11.2024 - 11.2025
- Inspected finished products for compliance with company standards and specifications.
- Assisted in training new staff on safety procedures and packing techniques.
- Operated packaging machinery to ensure efficient product assembly and quality control.
- Collaborated with team members to optimize workflow and reduce downtime during peak production periods.
- Maintained clean and organized workstations to promote safety and efficiency in packing operations.
Behavior Health Specialist
Monarch
01.2023 - 02.2025
- Facilitated individual and group therapy sessions, promoting emotional well-being and coping strategies.
- Conducted comprehensive assessments to develop tailored treatment plans for clients.
- Collaborated with multidisciplinary teams to ensure holistic care and client progress tracking.
- Monitored client behavior and documented changes, ensuring accurate records for treatment evaluation.
Education
Bachelor of Science - Nursing
Fayetteville State University
Fayetteville, NC05.2028
Bachelor of Science - Insurance And Risk Management
Fayetteville State University
Fayetteville, NC05.2028
High School Diploma -
Anson High School
Wadesboro, NC05.2022
Skills
- CRM software
- Call center operations
- Customer service
- Problem resolution
- Active listening
- De-escalation techniques
- Computer proficiency
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- Critical thinking
- Data entry
Accomplishments
- Achieved Licensing by completing the Personal Lines Insurance Exam with accuracy and efficiency within 2 weeks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced incidents of aggressive behavior by 40% through consistent application of behavior support plans.
- Recognized by supervisor for building strong, trust-based relationships with high-risk clients.
Certification
- Licensed Personal Lines Agent
Timeline
Customer Service Representative
Everise
06.2026 - 08.2026
Licensed Personal Lines Agent
TTEC
11.2025 - 06.2026
Injection Molding Packer
Reynolds and Reynolds
11.2024 - 11.2025
Behavior Health Specialist
Monarch
01.2023 - 02.2025
Bachelor of Science - Nursing
Fayetteville State University
Bachelor of Science - Insurance And Risk Management
Fayetteville State University
High School Diploma -
Anson High School