Rylee Burris

As Bakery Manager at Nothing Bundt Cakes, I oversaw daily operations of a high-volume bakery, ensuring excellence in product quality, customer service, and team performance. I led a team of bakers, frosters, and guest service representatives to uphold the brand’s reputation for premium desserts and exceptional guest experiences.

Key Responsibilities:

• Team Leadership & Scheduling: Recruited, trained, and supervised bakery team members. Managed schedules, delegated tasks, and created a positive, productive work environment.
• Ordering shipments weekly: Responsible for ordering ingredients and supplies from two different suppliers weekly.
• Operations Management: Oversaw daily bakery operations including baking, frosting, guest services, inventory, and cleanliness in compliance with health and safety regulations.
• Quality Control: Ensured all cakes met brand standards for taste, appearance, and freshness. Conducted routine quality checks and implemented improvements.
• Customer Service Excellence: Handled guest interactions with professionalism and care, resolved concerns, and cultivated repeat business through outstanding service.
• Inventory & Supply Management: Monitored ingredient and supply levels, placed orders, and minimized waste through efficient stock rotation and tracking.
• Sales & Performance Goals: Met and exceeded weekly sales targets, coordinated promotions, and contributed to local marketing efforts to drive traffic and brand awareness.
• Training Development: Mentored new employees and coached existing team members to support skill development, performance improvement, and career growth.

Significant Accomplishments:

• Successfully managed operations during peak seasons with zero product shortages or service disruptions (Mother’s Day, Easter, Christmas)
• Named “Bakery of the Quarter” for both Q3 and Q4 for 2025, recognizing outstanding performance in quality, guest satisfaction, and operational excellence across the franchise.

Key Responsibilities:

• Executed overnight and early morning merchandising tasks to ensure the sales floor was fully stocked, organized, and guest ready before store opening.
• Replenished merchandise efficiently while maintaining accurate product placement and visual presentation standards.
• Implemented weekly promotional updates, ad sets, signage changes, and product resets in alignment with company planograms.
• Managed backroom inventory organization and supported timely movement of product from stockroom to sales floor.
• Maintained a fast-paced workflow, consistently completing assignments within tight timeframes while supporting overall store operations.

• Maintained product displays to ensure a visually appealing shopping environment.

• Prepared and served snow cones with various flavors and toppings.
• Maintained cleanliness of work area and equipment throughout shifts.
• Assisted in inventory management of ice and flavor supplies.
• Trained new staff on snow cone preparation techniques and safety protocols.
• Monitored food safety practices to comply with health regulations.
• Provided customer service by answering questions about flavors, sizes and cost of items.
• Maintained stock levels of syrups and other ingredients used for making snow cones.
• Processed payments using cash registers and credit card machines.
• Set up tables and chairs at events where frozen treats were being served.
• Ordered additional supplies as needed from vendors.
• Followed recipes for creating different types of flavored syrups used on top of the snow cone.