Rylee Cross

Provide excellent customer service while providing clinical & administrative work in busy pediatric clinic

• Rooming over 18 patients daily, taking and recording vital signs, sterile field set-up, assisting during medical procedures, venipuncture, record filing, childhood immunizations, implementing workflow improvements, providing patient education
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Completed EKGs and other tests based on patient presentation in office.

Liaison for Cascade Community Healthcare to other healthcare systems, primary care physicians, transportation, housing, food and financial assistance, employment, and Veterans services

• Enrolling eligible clients into state insurance, assist survivors of abuse and sexual assault by scheduling appointments for therapy/treatment or finding community resources available to them
• Record keeping, paperwork filing, scheduling client appointments with multiple providers, answering multiline phone system, interviewing clients, mental health screenings, rooming patients, venipuncture
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Worked closely with families to support clients in their recovery process and strengthen relationships among family members.

Coordinating and facilitating Court Ordered Visitation of children in state care and their parents

• Creating visitation schedules with parents, foster parents, and social workers
• Transporting children in state care to and from court ordered visits, Completing detailed documentation of interactions during visits, maintaining contact with Social Workers, reporting concerns to CPS
• Developed strong working relationships with external partners, such as service providers and local agencies, to ensure smooth coordination of visitation services.
• Maintained accurate records of all visitations, ensuing thorough documentation for reporting purposes and future reference when required.

Providing high quality patient care during clinical and administrative tasks in fast-paced urgent care and COVID testing site

• CLIA waived testing, overseeing COVID clinic operations, sterile field set up, assisting during procedures, vaccine and venipuncture, scotch-cast, splinting, record filing, wound care, new employee and student preceptor, created clinic training manual, clinical inventory and ordering, charting with NEXTGen and Epic
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Measured patient spirometry.
• Oriented and trained new staff on proper procedures and policies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.