Rylee Heatherly
Ware Shoals,SC
Summary
I graduated high school as a sophomore at 16 years old. From there, I moved from Upstate SC to Hammond, IN on my own to go to Purdue University for both school and work. I moved back to SC to save money and prepare to permanently move to Lake County, IN. Since I moved back, I’ve worked at Ace Hardware.
Overview
2
2
years of professional experience
Work History
Team Member
Ace Hardware
03.2026 - Current
- Assisted customers in locating products and providing product information.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register, processed transactions, and handled customer inquiries.
- Collaborated with team members to restock shelves efficiently.
- Provided support during inventory audits by verifying stock counts and organizing products.
- Collaborated with fellow employees to ensure efficient operations during peak hours or high-traffic periods.
Financial Aid Representative
Purdue University
09.2024 - 05.2025
- Conducted reviews of documentation for adherence to federal regulations.
- Supported students with financial aid applications and eligibility assessments.
- Offered guidance on available scholarships and loan options to prospective students.
- Ensured accuracy of student records in financial aid systems for efficient retrieval.
- Efficiently managed incoming calls using a multi-line phone system.
- Responded to customer inquiries and resolved issues with speed.
- Properly documented customer complaints and escalated unresolved matters as needed.
Education
High School Diploma -
Palmetto High School
Williamston, SC05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
Timeline
Team Member
Ace Hardware
03.2026 - Current
Financial Aid Representative
Purdue University
09.2024 - 05.2025
High School Diploma -
Palmetto High School