Rylee Hocker

• Answered multi-line phone system, routing calls and delivering messages to staff
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Processed customer orders accurately and within agreed timeframes to meet service standards.

Provided accurate cost assessments for parts, materials, and coatings.

Examined and interpreted technical drawings.

Implemented correct procedures for accurate coating production.

Developed precise C of Cs along with SDS documentation.

Ensured customer comprehension by supplying precise details about required procedures for parts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Worked outside in all weather conditions.
• Made sure that products were produced on time and are of good quality.
• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.