Results-driven professional with experience in fast food and hospitality. Known for attention to detail and adaptability, effectively supporting team operations during peak hours to enhance service quality and customer experience.
Overview
4
4
years of professional experience
Work History
Fast Food Crew Member
CityBird
Cincinnati, OH
10.2020 - 06.2024
Operated cash register efficiently, managing customer transactions with accuracy.
Delivered friendly customer service by quickly addressing inquiries and resolving concerns.
Supported team during peak hours to ensure efficient operations and minimize wait times.
Coordinated take-out orders for accuracy and speed, enhancing customer satisfaction.
Followed safety and health regulations to uphold food quality standards.
Safely operated deep fryer machines in accordance with safety guidelines.
Ensured availability of necessary supplies to support service operations. and inventory to ensure adequate levels for service needs.
Restaurant Hostess
Firebirds Wood Fired Grill
Mason, OH
03.2023 - 08.2023
Greeted guests warmly upon arrival to create a welcoming atmosphere.
Managed reservations and seating arrangements during peak hours to maximize guest satisfaction and minimize wait times.
Coordinated guest flow and table assignments, enhancing server efficiency and ensuring timely service.
Provided menus and communicated daily specials to enhance overall guest experience.
Addressed guest inquiries and concerns, fostering a positive dining experience and promoting customer loyalty.
Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Supported serving staff, food runners, and bussers to keep dining room presentable.
Education
High School Diploma -
Cincinnati Hills Christian Academy
Cincinnati, OH
05-2022
Skills
Point of sale operation
Transaction management
Order accuracy
Food safety compliance
Inventory control
Reservation management
Team collaboration
Accomplishments
Dean's List, Spring Semester 2025 - Cincinnati State