I am interested in getting experience in the medical field
Interested in learning new things
Rylee Smithers
Argyle,TX
Summary
Dynamic leader with proven team leadership and problem-solving skills honed at Tropical Smoothie Cafe. Excelled in customer service management, ensuring seamless experiences and resolving issues effectively. Demonstrated strong cash handling abilities and a positive attitude, contributing to a cohesive and efficient workplace. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Front Desk Receptionist
Red Feather Golf Club
09.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Science - Nursing
North Central Texas College
Gainesville, TX05-2026
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Customer Service Management
- Conflict Resolution
- Customer service focus
- Decision-making capabilities
- Strong verbal and written communication
Interests
Timeline
Front Desk Receptionist
Red Feather Golf Club
09.2023 - 01.2024
Shift Leader
Tropical Smoothie Cafe
09.2021 - Current
Associate of Science - Nursing
North Central Texas College
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