RYLEE WEST
Reno,NV
Summary
Experienced professional looking to enter the field of Human Resources.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Skilled in providing high quality customer and client experiences while fostering a positive, trauma informed, and culturally competent environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Counselor-Intern
The Life Change Center
12.2022 - Current
- Perform intake and admission screening including Modified Mini Health Exam, Columbia Suicidality scale, and Biopsychosocial assessment
- Complete monthly counseling and documentation based off of time in treatment and ASAM risk assessment
- Meet with patients monthly to identify treatment goals and plans tailor-made to patient's goals and needs
- Oversee a case load of approximately 80-90 patients and provide both medication and case management services
- Coordinate care and properly communicate between different departments and other providers according to patient's treatment needs
- Proficient software needed to perform duties including Methasoft, Microsoft Office, Outlook, Teams, and Phone/Messaging services
- Assisted with grant managing services and trained in GPRA assessment procedure.
- Trained other new hires and assisted in staff on boarding processes.
Brand Ambassador / Independent Contractor
Wine & Spirits Promotion
06.2021 - Current
- Develop marketing strategies designed to foster relationships with customers and accounts
- Host tastings to educate 50+ customers about new and existing brands in various portfolios
- Enthusiastically represent products to offer customers an informative and memorable experience, with the objective of not only achieving an impulse purchase, but with the goal of creating brand loyalty to assure future sales, as well
Crew Member / Sign Artist
Trader Joe's Company
08.2014 - 11.2022
- Developed personal relationships with customers / Provided a quality customer experience to 80+ customers a day.
- Helped deescalate situations with upset or potentially hostile customers
- Performed a variety of tasks to suit store needs including writing orders, receiving loads, stocking product and operated cash register
- Designed and made signs for end caps and shelves
- Worked with a variety of different individuals as a team to complete tasks per store needs
Education
BACHELOR OF ARTS - GENERAL PSYCHOLOGY, MINOR IN CULTURAL ANTHROPOLOGY
UNIVERSITY OF NEVADA, RENO
Reno, NV12.2022
ASSOCIATE OF ARTS - GENERAL PSYCHOLOGY
TRUCKEE MEADOWS COMMUNITY COLLEGE
Reno, NV06.2022
Skills
- Empathetic
- Open Minded
- Critical Thinking
- Communication
- Collaboration
- Proficient in various software
- Active Listener
- Culturally Competent
- Compassionate
- Active Learner
- Case management
- Conflict resolution
Certification
- Certified Drug and Alcohol Counselor-Intern
Timeline
Counselor-Intern
The Life Change Center
12.2022 - Current
Brand Ambassador / Independent Contractor
Wine & Spirits Promotion
06.2021 - Current
Crew Member / Sign Artist
Trader Joe's Company
08.2014 - 11.2022
BACHELOR OF ARTS - GENERAL PSYCHOLOGY, MINOR IN CULTURAL ANTHROPOLOGY
UNIVERSITY OF NEVADA, RENO
ASSOCIATE OF ARTS - GENERAL PSYCHOLOGY
TRUCKEE MEADOWS COMMUNITY COLLEGE
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