Ryleigh Lees
Utica
Summary
Highly motivated and detail-oriented administrative professional with strong organizational, written, and verbal communication skills. Known for a positive attitude and a strong work ethic, with a proven ability to contribute to team success through dedication, accuracy, and efficiency. Brings a clear understanding of customer service and a commitment to delivering high-quality support in fast-paced environments. Eager to grow and take on new challenges, with a passion for learning and exceeding expectations within a company that values dedication and development.
Overview
5
5
years of professional experience
Work History
Branch Supervisor
Surge Staffing
05.2023 - Current
- Experienced and dedicated HR and administrative professional with a strong background in staffing, client relations, and payroll processing. Serve as the first point of contact for potential employees by welcoming applicants and managing the full recruitment cycle, including interviewing, hiring, and terminations based on client needs. Efficiently schedule and coordinate meetings with clients, maintain continuous communication to resolve staffing-related concerns, and provide responsive after-hours support to both clients and employees via a company-issued phone. Responsible for accurate and timely payroll processing for multiple clients, ensuring compliance and confidentiality. Proficient in Microsoft Word, Excel, and Outlook, with strong organizational and problem-solving skills that support seamless operations and client satisfaction.
Teacher's Aide
Utica Middle School
08.2022 - 01.2023
- Provided one-on-one support to a student using a wheelchair, assisting with mobility between classes and ensuring accessibility throughout the school day. Offered academic assistance to additional students by helping them complete classroom assignments and stay on task. Collaborated closely with teachers and staff, performing a variety of additional duties as assigned to support classroom and student needs.
Teacher
Happy Hearts Daycare
05.2021 - 01.2023
- Collaborated with peers to develop and implement cross-curricular lessons and engaging activities to enhance student learning and development. Supervised and ensured the safety and well-being of children in a structured environment. Prepared and organized meals and snacks, supported hygiene routines, including diaper changes for infants and toddlers, and maintained a clean, safe, and nurturing classroom setting.
Dental Assistant Intern
Crock Orthodontics
05.2020 - 08.2020
- Hired during the COVID-19 pandemic to assist with front-office and clinical support in a fast-paced healthcare setting. Screened patients upon arrival by collecting paperwork, taking temperatures, and ensuring compliance with safety protocols. Accurately charted patient information into a secure database and verified insurance coverage prior to appointments. Provided back-office support by sterilizing instruments, assembling trays for dental assistants, maintaining a clean and sanitary environment, answering phones, and scheduling patient appointments.
Education
Associates Degree Business Management -
Central Ohio Technical College
Newark, Ohio10-2026
High School -
Utica High School
Utica, Ohio05-2021
High School Diploma - Dental Assisting
Ctec
Newark, Ohio05-2021
Skills
- Attention to Detail
- Employee Onboarding & Offboarding
- Recruitment & Interviewing
- Conflict Resolution
- Employee Relations
- Timekeeping & Attendance Tracking
- Performance Issue Resolution
- Client Communication & Support
- Termination Procedures
- After-Hours Problem Solving
- Scheduling & Calendar Management
- Data Entry & Database Management
- Multi-line Phone Operation
- Document Preparation (Microsoft Word, Excel, Outlook)
- Payroll Processing
- Customer Service
- Organizational Skills
- Excellent Phone Etiquette
- Team Player
- Leadership
- Adaptability
- Problem Solving
- Computer Literacy
- Time Management
Timeline
Branch Supervisor
Surge Staffing
05.2023 - Current
Teacher's Aide
Utica Middle School
08.2022 - 01.2023
Teacher
Happy Hearts Daycare
05.2021 - 01.2023
Dental Assistant Intern
Crock Orthodontics
05.2020 - 08.2020
Associates Degree Business Management -
Central Ohio Technical College
High School -
Utica High School
High School Diploma - Dental Assisting
Ctec