SAMANTHA BEALS
Morrilton,AR
Summary
Experienced banking professional with attention to detail and dedicated to maintaining security and customer satisfaction. Dedicated to meeting sales targets. Focused with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
Fort Sill National Bank
11.2022 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted customers in opening new accounts
- Worked with fellow coworkers to achieve monthly sales targets and provide exceptional service to customers.
- Educated customers on banking products, allowing them to make informed decisions about their finances.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new cards
- Removed mutilated currency from circulation.
- Executed wire transfers, stop payments and account transfers
- Supervised daily branch operations, making sure all policies and procedures are followed
- Led team meetings to share updates, discuss performance levels, and set goals for improvement.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
Program Assistant
Arkansas Early Learning
01.2021 - 05.2021
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Customer Service Representative
Goodwill Industries
06.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Education
High School - General
Bald Knob High School
05.2016
Skills
- Financial Software
- Financial Transactions
- Data Inputting
- Customer Relationship Development
- Upselling Skills
- Cash Handling Expertise
- Organizational Skills
- Time Management Proficiency
- Attention to Detail
- Positive Attitude
- Sales and Cross-selling
- Transaction Processing Accuracy
- Payment Processing
- Team Cooperation
- Training and leadership
- Bookkeeping
- Multitasking
- Team building
- Office management
Timeline
Branch Supervisor
Fort Sill National Bank
11.2022 - Current
Program Assistant
Arkansas Early Learning
01.2021 - 05.2021
Customer Service Representative
Goodwill Industries
06.2019 - 02.2020
High School - General
Bald Knob High School