Technology And social media skills
Rylen peterson
Shakopee,Minnesota
Summary
Dynamic professional with a proven track record in operational efficiency and strategic planning, honed at Big Pine Construction. Excelled in project management and business workflows, enhancing departmental goals and customer satisfaction. Skilled in mentoring teams and improving business systems, demonstrating exceptional leadership and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Business Operations Coordinator
Big Pine Constriction
04.2022 - 08.2024
- Reviewed the company's strategic plans and developed departmental goals and standards to support the vision.
- Recruited, hired, mentored, and trained 2 staff on business procedures, policies, duties, and customer care methods.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Service Coordinator
Texas Roadhouse
10.2021 - 03.2022
- Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Care Service Representative
Priority One
05.2019 - 08.2021
- Maintained customer records by updating account information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Marketing And Professional Sales Certificate
Minnesota State University - Mankato
Mankato, MN04.2027
Skills
- Operational Efficiency
- Strategic Planning
- Project Management
- Business Workflows
Software
Timeline
Business Operations Coordinator
Big Pine Constriction
04.2022 - 08.2024
Customer Service Coordinator
Texas Roadhouse
10.2021 - 03.2022
Customer Care Service Representative
Priority One
05.2019 - 08.2021
Bachelor of Science - Marketing And Professional Sales Certificate
Minnesota State University - Mankato
Similar Profiles
Amy M. CutrightAmy M. Cutright
Applicator Technician at Big Pine Pest ControlApplicator Technician at Big Pine Pest Control
Travis BrunsonTravis Brunson
Accessory Installer at Big Pine SportsAccessory Installer at Big Pine Sports
Breanna SwensonBreanna Swenson
Receptionist at Big Pine SportsReceptionist at Big Pine Sports