Tara Perron

• Provide support to Greater Boston Region Sales Representatives.
• Responsible for overseeing an assigned territory of approximately 70 towns in NH, MA & ME.
• Schedule pre-order site surveys to determine installation details. Monitor to ensure orders are scheduled accordingly.
• Coordinate non-standard installations such as subcontractor pre-wires, tech assists, early arrivals, bucket trucks, police details, mall/property owner requirements and government secured facilities.
• Work with project coordinators to arrange for underground wiring and plant construction.
• Prevent Day of Install Failures. Monitor failed installs for additional action needed.
• Proactively review pending orders to eliminate potential issues. Review day of install requirements with the customer and answer questions.
• Manage and track multi site orders.
• Handle escalation requests.

• Started as Front Desk Receptionist. Promoted to Lead Customer Service Rep.
• Provided Residential Customer Service & Sales in a call center environment.
• Trained New Hires.
• Responsible for Residential Collections.
• Processed payments, credits, refunds and mail correspondence.
• Dispatch

Transitioned to Business Class when we launched internet service to local businesses in 1999. This began as 2 person team; myself and one IT support tech.

• Provided internet and video sales, customer service, billing and retention to Business Class & Hospitality customers in the 12 town Brunswick, ME system.
• Developed ways to generate new business and maintain our existing customers.
• Assisted and implemented Business Class and Hospitality rate structure with discounted term pricing options.
• Maintain Business Class and Hospitality contracts and renewals.
• Maintained Municipal Accounts for accuracy and ensure they are in compliance with town franchise agreements.
• Created monthly reports reviewing sales metrics, activity and goals.
• Responsible for yearly rate adjustments and providing written customer notification.

SusCom was purchased by Comcast in 2006.

Part Time, Evening & Weekend Position.

Provided and created entertaining activities, projects and games for seniors.

Receptionist, answered phones, handled residents requests, light cleaning & stocking.

• Sanitized equipment. Cleaned, sterilized and prepared operatory. Restocked supplies.
• Provided chairside assistance to the dentist. Passed requested instruments and materials during procedures.
• Developed x-rays.
• Submitted insurance forms.

• Sales & Customer Service.
• Communicate daily goals and tasks to team members. Trained employees.
• Inventory accuracy, processed shipments, merchandising.
• Prepared nightly bank deposits.
• Maintained Sales Budget.
• Employee Scheduling
• Monthly Sales reports. Recap monthly sales activity, trends and store operations.