Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic
Ryley Hansen

Ryley Hansen

Gilbert,AZ

Summary

Customer Service Representative bringing exceptional communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions for clients.

Overview

2
2
years of professional experience

Work History

Server/Foodrunner

Olive Garden
05.2022 - 05.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Experience Specialist

Alta, Climbing/Boulders
11.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Reduced response time to customer inquiries, achieving more efficient support process.
  • Worked on events for members, creating a satisfactory experience for all.

Aquatics Lifeguard

Lifetime
09.2022 - 08.2024
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Education

High School Diploma -

Hamilton High School
Chandler, AZ, United States
05.2024

Computer Systems Engineering -

Arizona State University
09.2024

Skills

  • CPR and AED Training
  • Social and Charismatic
  • Guest Engagement
  • Exceptional customer service
  • Safe Food Handling
  • High-volume dining

Awards

  • Lettered in Varsity Swim at Hamilton
  • Hamilton High School, 4.0 Scholar Award
  • Highschool Diploma, Cum Laude

Timeline

Customer Experience Specialist

Alta, Climbing/Boulders
11.2023 - Current

Aquatics Lifeguard

Lifetime
09.2022 - 08.2024

Server/Foodrunner

Olive Garden
05.2022 - 05.2024

High School Diploma -

Hamilton High School

Computer Systems Engineering -

Arizona State University
Ryley Hansen