Ryley Hansen
Gilbert,AZ
Summary
Customer Service Representative bringing exceptional communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions for clients.
Overview
2
2
years of professional experience
Work History
Server/Foodrunner
Olive Garden
05.2022 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Experience Specialist
Alta, Climbing/Boulders
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Reduced response time to customer inquiries, achieving more efficient support process.
- Worked on events for members, creating a satisfactory experience for all.
Aquatics Lifeguard
Lifetime
09.2022 - 08.2024
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
High School Diploma -
Hamilton High School
Chandler, AZ, United States05.2024
Computer Systems Engineering -
Arizona State University
09.2024
Skills
- CPR and AED Training
- Social and Charismatic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- High-volume dining
Awards
- Lettered in Varsity Swim at Hamilton
- Hamilton High School, 4.0 Scholar Award
- Highschool Diploma, Cum Laude
Timeline
Customer Experience Specialist
Alta, Climbing/Boulders
11.2023 - Current
Aquatics Lifeguard
Lifetime
09.2022 - 08.2024
Server/Foodrunner
Olive Garden
05.2022 - 05.2024
High School Diploma -
Hamilton High School
Computer Systems Engineering -
Arizona State University
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