Brianne Couch
Ventura,CA
Summary
I have over 20 years of customer service experience as a server and bartender. I have an extremely strong work ethic, as well as the ability to multitask in a friendly and efficient manner. I am always punctual, if you aren’t early, you are late. I have a quirky sense of humor and I love to make people laugh, all with a smile of course! I have completely open availability 7 days a week. Full disclosure, I prefer to be transparent and open, I am disabled. I am a below the knee amputee and I wear a prosthetic leg. I do exceptionally well on my prosthetic and I do NOT require any sort of ADA accommodations. I have a great, positive attitude about my disability and I encourage questions since I know people have a natural curiosity. I am looking for part time work, around 20 hours a week. I enjoy working in a fast paced busy environment where I am able to meet new people everyday!
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Server/foodrunner
The Cheesecake Factory
Oxnard, California
09.2021 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining areas consistently.
- Handled cash transactions and processed payments
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Operated POS terminals to input orders, split bills, payment transactions
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to guests
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted servers by refilling drinks and providing additional support during service.
Bartender/cocktail server
Player’s Club Casino
Ventura, California
09.2019 - 11.2020
- Mixed cocktails and served beverages to enhance guest experience
- Provided exceptional customer service to foster a welcoming atmosphere.
- Maintained cleanliness and organization of bar area throughout shifts.
- Handled cash transactions accurately during busy service periods.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Housekeeper
Courtyard Marriott Hotel
Oxnard, California
11.2017 - 02.2019
- Cleaned guest rooms following Courtyard Marriott standards and procedures.
- Restocked supplies and amenities to ensure guest satisfaction.
- Managed laundry services, maintaining cleanliness and organization of linens.
Server
Chili’s
Oxnard, California
08.2014 - 08.2017
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new servers on menu items and service
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for guests
Server/key person
Carrows
Ventura, California
10.2007 - 07.2014
- Provided friendly and efficient service to guests in a fast-paced restaurant environment.
- Handled customer inquiries and resolved complaints with professionalism and care.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared tables for dining by setting utensils, glassware, and condiments appropriately.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on restaurant policies and procedures
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Education
Associate of Arts - General
Moorpark College
Moorpark, CA 09.1999 - 08.2002
Skills
- Exceptional customer service
- Order accuracy
- Food running
- High volume dining
- Food safety
- Menu knowledge
- POS operation
- Cash handling
- Check payment processing
- Liquor, wine, and food service
- Upselling techniques
- Food sales and promotion
- Conflict resolution
- Effective communication
- Team collaboration
- Staff training
- Team member support
- Attention to detail
- Cleanliness maintenance
- Quality control
- Responsible beverage service
- Time management
- Professional demeanor
- Positive guest interactions
- Guest engagement
- Strong work ethic
- Server training
Timeline
Server/foodrunner
The Cheesecake Factory
09.2021 - 04.2025
Bartender/cocktail server
Player’s Club Casino
09.2019 - 11.2020
Housekeeper
Courtyard Marriott Hotel
11.2017 - 02.2019
Server
Chili’s
08.2014 - 08.2017
Server/key person
Carrows
10.2007 - 07.2014
Associate of Arts - General
Moorpark College
09.1999 - 08.2002