Rylie Lackey
Selah ,WA
Summary
Organized and dedicated Medical Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Ausink Family Medicine
12.2022 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Bachelor of Science - Nursing
Pacific Northwest University of Health Sciences
Yakima, WA05.2025
Bachelor of Science - Clinical Physiology
Central Washington University
Ellensburg, WA06.2022
High School Diploma -
Selah High School
Selah, WA05.2018
Skills
- Hard working
- Reliable
- Flexible and adaptable
- Time management and organization
- Communication
- Trustworthy
- Medical Terminology
- Collaboration and teamwork
- BLS Certified
- EMR / EHR
- Medical Records Management
- Office Administration
Timeline
Medical Receptionist
Ausink Family Medicine
12.2022 - 08.2023
Bachelor of Science - Nursing
Pacific Northwest University of Health Sciences
Bachelor of Science - Clinical Physiology
Central Washington University
High School Diploma -
Selah High School
Similar Profiles
Kourtney WiseKourtney Wise
AR Billing Specialist at Ausink Family MedicineAR Billing Specialist at Ausink Family Medicine
Fanan FattahFanan Fattah
Finance Assistant at UBC Global Health Initiative, Faculty of Medicine, Department of Family Medicine, University of British ColumbiaFinance Assistant at UBC Global Health Initiative, Faculty of Medicine, Department of Family Medicine, University of British Columbia
Hui Ting Hang Hui Ting Hang null
Clinical Attachment at Medicine/ Surgery/ Orthopaedics & Traumatology/ Family MedicineClinical Attachment at Medicine/ Surgery/ Orthopaedics & Traumatology/ Family Medicine
Jairo N. RoblesJairo N. Robles
Electrical Trainee at Wattsmart ElectricElectrical Trainee at Wattsmart Electric
Monica SanchezMonica Sanchez
Corral Boss at Teton Village Trail RidesCorral Boss at Teton Village Trail Rides