Gracy Warren
Bountiful,UT
Summary
I am very familiar with customer service and admire working as a team. Most of my experience involves high paced settings and patient/customer volume. Having a proactive attitude and a strong work ethic has become the most valuable mindset towards being the most proficient employee I could be.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Performance West Physical Therapy
Bountiful, UT
10.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
Receptionist
Infusion Yoga and Pilates
Bountiful
11.2019 - 07.2024
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area and studio clean and neat to give visitors positive first impression
- Handled cash transactions and maintained sales and payments records accurately
- Answered central telephone system and directed calls accordingly
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Real Salt Lake
Sandy
04.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Hostess
Twigs Bistro and Martini Bar
Farmington
04.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Answered phone calls to take orders, give information and document reservations
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Hostess
Sicilia Mia
Farmington
01.2021 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Answered phone calls to take orders, give information and document reservations
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Monitored seating area and checked restrooms regularly to keep spotless
- Cross-trained to handle different restaurant roles, including bussing, kitchen and to-go stations.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UTSkills
- Customer Service
- Money Handling
- Organization Skills
- Teamwork and Collaboration
- Hard working
- Front Desk Operations
- Problem solving
- Multitasking
- Insurance Verification
- Medical Charting
- Payment Collection
Accomplishments
- Graduated high school with honors
- Merit scholarship to Weber State University
- Currently working towards my yoga teacher certificate
Timeline
Medical Receptionist
Performance West Physical Therapy
10.2023 - Current
Hostess
Twigs Bistro and Martini Bar
04.2022 - 08.2023
Sales Associate
Real Salt Lake
04.2021 - 03.2024
Hostess
Sicilia Mia
01.2021 - 03.2022
Receptionist
Infusion Yoga and Pilates
11.2019 - 07.2024
High School Diploma -
Woods Cross High School
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