Desra Edmunds
Sanford
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
ConvenientMD
Sanford, ME
01.2024 - 04.2026
- Managed patient check-in and scheduling, optimizing front desk operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic medical records with accuracy, ensuring compliance with regulations.
- Assisted in insurance verification processes to streamline patient billing procedures.
- Resolved patient inquiries and concerns promptly, enhancing overall customer satisfaction.
- Collaborated with medical team to facilitate seamless patient flow through clinics.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Dispatcher/Customer Service Representative
H.A. Mapes
Springvale, ME
03.2020 - 08.2023
- Coordinated routing and scheduling of deliveries to optimize operational efficiency.
- Communicated effectively with drivers to ensure timely pickups and drop-offs.
- Monitored real-time vehicle tracking systems for accurate location updates.
- Resolved customer inquiries and issues related to delivery schedules promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Manager/Bartender/Server Trainer
Bradford Block Bistro
Springvale, ME
05.2014 - 08.2017
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Managed staff schedules, optimizing workforce efficiency and coverage.
- Developed training programs for new hires, enhancing team performance and retention.
- Implemented inventory management systems, reducing waste and improving supply accuracy.
- Led team meetings to foster communication and alignment on operational goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered exceptional customer service, enhancing overall dining experience and fostering repeat business.
- Managed diverse dining sections during peak hours, optimizing guest flow and service efficiency.
Education
Associate of Applied Science - Medical Assisting
YCCC
Wells, ME05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Drink preparation techniques
- Food service
Timeline
Medical Receptionist
ConvenientMD
01.2024 - 04.2026
Dispatcher/Customer Service Representative
H.A. Mapes
03.2020 - 08.2023
Manager/Bartender/Server Trainer
Bradford Block Bistro
05.2014 - 08.2017
Associate of Applied Science - Medical Assisting
YCCC