Michelle Thola-Torres
White Plains
Summary
Charismatic and compassionate college student pursuing an associate degree in Medical Assistant Management, driven by a strong commitment to helping others. Recognized for delivering exceptional customer service through professionalism, positivity, and genuine care. Highly adaptable, dependable, and team-oriented, with hands-on experience in childcare, hospitality, retail, medical office, and administrative support. Committed to creating welcoming environments and consistently going above and beyond to ensure others feel valued and supported.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
White Plains Hospital
08.2025 - 02.2026
- Managed patient scheduling and appointment coordination to optimize clinic efficiency with 200-300 patients daily
- Processed insurance verification and authorizations, ensuring compliance with hospital and doctor policies.
- Collaborated with medical staff to coordinate referrals and follow-up appointments efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained accurate patient records in electronic health record (EHR) system for streamlined access.
Receptionist/Product Specialist/Administrative Assistant
Subaru White Plains
01.2023 - 06.2025
- Began as front desk receptionist: welcomed customers, answered phones, and scheduled service and sales appointments
- Handled daily cash and credit transactions; batched, balanced, and delivered all funds securely to the owner
- Maintained accurate financial records and ensured all reporting was completed on time
- Promoted to Product Specialist: assisted clients with vehicle selection, feature walkthroughs, and test drives
- Scheduled and conducted personalized follow-up appointments to answer customer questions and provide post-sale vehicle tutorials
- Supported vehicle stocking by entering pricing and inventory details into the system; ensured accurate and up-to-date listings
- Advanced to Administrative Assistant: managed sales documentation, key tracking, key fobbing, and customer communication
- Delivered exceptional customer service across all roles, contributing to a smooth and professional dealership experience
Sales Associate
Pandora Jewelry
09.2020 - 12.2020
- Provided personalized customer service to help clients select meaningful jewelry pieces
- Built strong rapport with customers, resulting in repeat visits and referrals
- Consistently met or exceeded monthly sales goals through upselling and product knowledge
- Maintained a clean and organized retail space, following health and safety protocols
- Assisted in merchandising, restocking, and inventory control
- Collaborated with team to meet store performance targets and uphold brand standards
- Handled returns, exchanges, and customer concerns with professionalism and care
Golf Club Assistant
Metropolis Golf Club
06.2020 - 08.2020
- Greeted members and prepared golf carts for daily outings, including organizing and loading bags
- Drove carts and assisted with transportation for early tee times and special events
- Maintained a daily checklist of scheduled members and ensured personalized service
- Provided refreshments, towels, and other on-course needs to members throughout their games
- Delivered excellent customer service in a high-end, fast-paced club environment
- Supported various departments and took initiative to help wherever needed
Waitress/Childcare Assistant
Brae Burn Country Club
04.2018 - 08.2019
- Served food and beverages to members in the snack bar and dining areas; assisted with food prep and cleanup
- Maintained a clean, organized service area and ensured timely, accurate orders
- Provided childcare for members’ children during club hours and events
- Logged all children in and out, tracked parent contact information, and kept emergency protocols in place
- Monitored allergies, special needs, and any medical requirements to ensure safe, personalized care
- Built trust with families by maintaining clear communication and a warm, attentive presence
- Supported team with setup, organization, and flexibility in both service and childcare roles
Education
Medical Assistant Management
College of Westchester
NY05-2027
Associate of Applied Science - Psychology
Westchester Community College
White Plains, NY06-2023
Psychology
Mercy University
06.2021
White Plains High School
06.2020
Skills
- Bilingual (English and Spanish)
- Telephone etiquette
- Patient Registration and Scheduling
- HIPAA compliance
- Payment collection
- Organization and Administrative support
- Customer service
- Attention to Detail
- Team collaboration
- Strong multitasking
- Hospitality and Professionalism
- Active Listening and empathy
- Childcare
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Interests
- Music
- Photography
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
Timeline
Medical Receptionist
White Plains Hospital
08.2025 - 02.2026
Receptionist/Product Specialist/Administrative Assistant
Subaru White Plains
01.2023 - 06.2025
Sales Associate
Pandora Jewelry
09.2020 - 12.2020
Golf Club Assistant
Metropolis Golf Club
06.2020 - 08.2020
Waitress/Childcare Assistant
Brae Burn Country Club
04.2018 - 08.2019
Medical Assistant Management
College of Westchester
Associate of Applied Science - Psychology
Westchester Community College
Psychology
Mercy University
White Plains High School
Other Activities
Outside of work and academics, I enjoy creative pursuits such as playing guitar, singing and photography. Spending quality time with family is especially important to me. I am an active member of Lazos de Amor Mariano, a Catholic organization focused on community service, leadership, and spiritual development through outreach events. I also value time in nature and strive to approach life with kindness, positivity, and a strong sense of service to others.