Rylie Mays
Poway,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Redding
06.2022 - 07.2024
- Memorized over 50 menu items to create customized beverages, following company standards.
- Took customer orders accurately.
- Defused volatile customer interactions calmly, while upholding company policy.
- Accurately managed cash flow operations.
- Built rapport with new and returning customers to promote the company's mission and values.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Adhered to health department regulations concerning sanitation standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Reservations Agent
Silverthorn Resort
Redding, CA
06.2020 - 06.2022
- Answered phone calls proficiently.
- Navigated multiple POS systems.
- Directed phone calls to other departments appropriately.
- Daily audits.
- Filed customer files properly in alphabetical order upon customers' departure.
- Scanned and attached customer files accurately into the computer system.
- Answered emails accordingly and in a timely manner.
- Made customers feel welcome upon entering the building.
- Worked with my colleagues efficiently during the peak months.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
Education
High School Diploma -
West Valley Early College High School
Cottonwood, CA06-2020
Skills
- Interpersonal skills
- Honesty
- Integrity
- Communication
- Active listening
- Teamwork
- Organization
- Professionalism
Timeline
Barista
Starbucks
06.2022 - 07.2024
Reservations Agent
Silverthorn Resort
06.2020 - 06.2022
High School Diploma -
West Valley Early College High School
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