Rylie Morse
St. Petersburg,USA
Summary
Motivated professional with a strong enthusiasm for learning and fostering collaboration among team members. Recognized as a natural leader with exceptional attention to detail and adept problem-solving abilities. Committed to delivering outstanding experiences for customers and colleagues while promoting a healthy, positive workplace culture. Proven skills in teamwork and communication contribute to building effective relationships and driving organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Operations
Chick-fil-A Tyrone Square
02.2023 - Current
- Works in operations in both, the Front of House and Back of House, including completing openings and closings in both areas of the restaurant.
- Streamline operational processes, enhancing team efficiency and service quality in both Front of House and Back of House.
- Monitor conflicts with guests and team members.
- Oversee customer experience surveys and implement systems for improvements.
- Implement inventory management systems, reducing waste and optimizing food cost.
- Develop training programs for new hires and team leaders, improving onboarding effectiveness and ensuring a thorough understanding of their roles.
- Oversee cash management by monitoring overages and shortages, counting tills, and placing cash orders.
- Create the schedule on a weekly basis, balancing the fluctuations in volume for our seasons and ensuring the team will be well equipped for their shifts.
Shift Lead
Pacific Counter
04.2022 - 12.2022
- Managed staff and delegated tasks to employees
- Monitored and completed opening and closing tasks
- Handled customer concerns and emergencies in absences of supervisors
- Led employees to maintain quality customer service
- Created a productive and enjoyable workplace environment
- Monitored and helped with conflicts between employees
- Checked orders for quality and completeness
- Counted cash on hand at shift change and closing
- Checked inventory and shipments for accuracy
- Trained new employees
Education
High School Diploma -
Riverview Highschool
Sarasota, FL05-2021
Physcology
University of South Florida
Saint Petersburg, FL05-2027
Skills
- Effective conflict resolution
- Strong leadership background
- Problem-Solving
- Verbal and Written Communication
- Service excellence
- Encouraging team engagement and morale
- Team Collaboration
- Facilitation of training
Certification
National Restaurant Association - ServSafe Certification
Timeline
Director of Operations
Chick-fil-A Tyrone Square
02.2023 - Current
Shift Lead
Pacific Counter
04.2022 - 12.2022
High School Diploma -
Riverview Highschool
Physcology
University of South Florida
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