Experienced with overseeing residential care services, ensuring high standards and resident satisfaction. Utilizes effective leadership and operational strategies to enhance service delivery. Track record of regulatory compliance and staff training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Residential Services
Mogollon Treatment Center
Payson, AZ
07.2025 - Current
Oversee the facility, staff and residents to ensure compliance with all state regulations.
Manage staff, schedules and performance.
Ensure residents' checks are timely and accurate by auditing staff and documentation.
Provide direct service as needed and demonstrate clinical expertise for others to emulate.
Ensure financial and census regulatory goals are met.
Develop, implement and enforce all company policies and procedures, including resident and employee rights according to agency, state, federal and accreditation standards.
Ensure individual and group treatment interventions are delivered with clinical excellence and consistent with the facility’s evidence-based model. The focus will be on outcomes and improving resident experience.
Conduct annual performance reviews of the staff, competency checks and new hire performance.
Interact with marketing and represent the company and its mission with the community.
Supervise subordinate staff including clinical and administrative staff.
Safety officer
Review compliance adherence in the facility.
Program Manager
Mogollon Treatment Center
Payson, AZ
01.2024 - 07.2025
Ensure the environment is welcoming, positive and friendly for staff and clients.
Provide direct service as needed and demonstrate clinical expertise for others to emulate.
Develop, implement and enforce all company policies and procedures, including client and employee rights according to agency, state, federal and accreditation standards.
Ensure individual and group treatment interventions are delivered with clinical excellence and consistency with the facility’s evidence-based model. The focus will be on outcomes and improving the client experience.
Conduct annual performance reviews for support staff (i.e., Behavioral Health Technicians).
Coordinated multidisciplinary team meetings to ensure alignment on program objectives and strategies.
Account Manager/Recruiter
Safe T Professionals
Chandler, AZ
07.2022 - 03.2023
Sourced and screened candidates to assess fit for job postings in client database.
Negotiate terms & offers on behalf of clients & candidates.
Coordinated interviews, meetings, Coordinated additional logistical details for interviews and meetings, ensuring efficient scheduling for all parties involved. on behalf of clients and candidates.
Coordinated interviews, meetings, etc. on behalf of clients and candidates.
Established rapport and developed business relationships with clients to enhance recruitment opportunities.
Schedule new employee drug screening and background checks.
Special Education Teacher, Moderate Needs
Robert J.C. Rice Elementary School
Gilbert, AZ
05.2020 - 05.2022
Developed and implemented lessons tailored to diverse student needs, enhancing individualized learning experiences.
High communication focus, full American Sign Language and oral language integration.
Emphasized communication strategies in classroom activities, full American Sign Language and oral language integration.
Utilized technology to design interactive lessons, fostering student engagement and participation.
Communicated effectively with parents, students, and faculty from diverse populations.
Participated in multiple professional development training sessions, trauma,
and abuse trainings.
Special Education Teacher, Moderate Needs
Weinberg Elementary School
Gilbert, AZ
06.2019 - 05.2020
Developed and implemented behavior management plans that significantly improved student behavior.
Advocated for individual requirements of students with special needs, facilitating their integration into general classroom environments and assisting teachers in problem-solving.
Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
Conducted assessments to identify individual needs, ensuring tailored support for each student.
Education
Bachelor of Arts - Elementary Education And Special Education
Arizona State University
Tempe, AZ
05-2019
Skills
Crisis Intervention
Regulatory Compliance
Accreditation Processes
Program Development
Strategic Planning
Staff Development
American Sign Language Proficiency
Modern Technology
Independent and Collaborative Work
Time Management
Client-Centered Care
Communication excellence
Accomplishments
Americorps Teach for America
Award Recipient, April 2019
Organized and conducted several community service projects, highlighting community awareness to young learners.
Conducted community-based projects that incorporated academic concepts with hands-on activities within their community.
Certification
Arizona Special Education
CertificationArizona Teaching Certification
OSHA 30 Construction Safety
Languages
American Sign Language
Full Professional
Timeline
Director of Residential Services
Mogollon Treatment Center
07.2025 - Current
Program Manager
Mogollon Treatment Center
01.2024 - 07.2025
Account Manager/Recruiter
Safe T Professionals
07.2022 - 03.2023
Special Education Teacher, Moderate Needs
Robert J.C. Rice Elementary School
05.2020 - 05.2022
Special Education Teacher, Moderate Needs
Weinberg Elementary School
06.2019 - 05.2020
Bachelor of Arts - Elementary Education And Special Education