Rylie Shields
Coco Marie Salon & Extensions
Denver,MO
2
years of professional experience
Dynamic guest relations specialist with extensive experience in VIP services and team training. Recognized for delivering exceptional customer service, fostering positive relationships, and implementing promotional strategies that enhance guest experiences and drive sales.
Work History
Guest Relations
1 Year 7 Months- Assisted in developing promotional strategies to drive sales growth while maintaining excellent guest relations.
- Trained new employees in best practices for guest relations, reservation management, and problem resolution.
- Developed time-management skills while simultaneously juggling multiple responsibilities such as event set-up, guest relations, and inventory management.
- Delivered prompt responses to phone inquiries, enhancing guest relations and encouraging potential visits to the store location.
- Resolved guest complaints with empathy and professionalism, resulting in improved guest relations.
Hostess
9 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlist efficiently to optimize seating flow.
- Collaborated with servers to coordinate timely service for guests.
- Assisted in training new staff on customer service protocols.
- Handled guest inquiries and complaints professionally to enhance experience.
- Supported special events by organizing seating arrangements effectively.
Personal Stylist
10 Months- Curated personalized styling recommendations based on client preferences and body types.
- Assisted clients with outfit selections, enhancing their confidence and style choices.
- Collaborated with team members to maintain visual merchandising standards in-store.
- Developed strong product knowledge to effectively communicate features and benefits to clients.
- Adapted quickly to changing fashion trends, providing timely advice on seasonal styles.
- Analyzed customer feedback to refine styling approaches and enhance overall shopping experience.
Education
No Degree - Business
Master Hair Designer
Skills
Guest relations expertise
Guest relations mastery
VIP guest relations
Guest relations management
Team building and relationships
Timeline
Hostess
STK Steakhouse
08.2025 - 05.2026Read More
Personal Stylist
Aritzia
06.2025 - 04.2026Read More
Guest Relations
Coco Marie Salon & Extensions
01.2025 - CurrentRead More
University of Utah
No Degree from Business
Read More
Jz Academy
Master Hair Designer
Read More