Bilingual Customer service professional with 8 years of successful experience. Demonstrates to provide my ability and services in English and Spanish. Known for positive energy, respect, good work ethic, and great team player.
Overview
8
8
years of professional experience
Work History
Guest Relations
Eagle Pointe Recreation Center
Commerce City, CO
02.2023 - Current
Answered phones, booked reservations, and responded to inquiries from customers.
Greeted guests upon arrival and departure.
Maintained daily records of all transactions on Active-Net, setting up memberships, payments, booking reservations, and class registration.
Handled Microsoft software daily on Teams, Outlook, and Excel sheets.
Warehouse Worker/Accounting Assistant
Alliance Safety
Aurora
07.2020 - 10.2023
Prepared invoices for billing clients.
Provided administrative support to the finance department as needed.
Prepared batches of accounts payable invoices for data entry.
Communicated effectively, both verbally and in writing, with colleagues at all levels across the organization.
I pulled and prepared the product for shipment, verifying the exact number and type of product before loading and shipping.
Assisted other departments when needed to complete tasks in a timely fashion.
Assisted with stocking shelves and organizing the warehouse.
Intern
Colorado Department of Natural Resources
Denver, CO
02.2017 - 03.2020
Handle customers, customer services, and lead them with the needed information.
Office tasks include filling, scanning, archiving, and assisting with any needed projects.
Using a software program called Laserfiche, I archived mining information.
Geo-referencing digital data using ArcGIS to locate mines, using ArcGIS.
Assisted field staff for the Abandoned Mines Program to locate historic mine openings and determine how to safeguard them.
Education
High School Diploma -
Arrupe Jesuit High School
Denver, CO
05.2020
Some College (No Degree) - Communication/Marketing
University of Colorado At Denver
Denver
Skills
Bilingual
CPR and AED Certified
Guest relations expertise
Hospitality and accommodation
Customer service
Great and attentive team member
Timeline
Guest Relations
Eagle Pointe Recreation Center
02.2023 - Current
Warehouse Worker/Accounting Assistant
Alliance Safety
07.2020 - 10.2023
Intern
Colorado Department of Natural Resources
02.2017 - 03.2020
High School Diploma -
Arrupe Jesuit High School
Some College (No Degree) - Communication/Marketing
University of Colorado At Denver
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