Rylisha Ambrose
Hope Mills,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
RHA Health Services
03.2021 - Current
- Provides direct care to those with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming and feeding.
- Administered medication as directed by physician.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Shift Manager
Wendys
06.2020 - 03.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Prep Cook/Cashier
McAlister's Deli
07.2019 - 02.2020
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Cashier/Customer Service
Wendy's
04.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Shift Leader
Hardee's
05.2017 - 01.2018
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier/ Food runner
McAlister's Deli
01.2017 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Wendy's
08.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High school diploma - General studies
New Bern High School
New Bern, NC06.2013
Skills
- Behavior redirection
- Direct Patient Care
- Transportation Assistance
- Client Support
- Housekeeping tasks
- Customer service focus
- Staff Development
- Handling Customer Complaints
- Team Development
- Schedule oversight
Certification
CPR Certification
Additional Information
I am an honest and sincere individual. I'm also a very reliable person and loyal. You can always count on me to get anything done. I love interacting with people and making sure that they leave satisfied.
Timeline
DSP (Direct Support Professional)
RHA Health Services
03.2021 - Current
Shift Manager
Wendys
06.2020 - 03.2021
Prep Cook/Cashier
McAlister's Deli
07.2019 - 02.2020
Cashier/Customer Service
Wendy's
04.2018 - 06.2019
Shift Leader
Hardee's
05.2017 - 01.2018
Cashier/ Food runner
McAlister's Deli
01.2017 - 05.2017
Cashier
Wendy's
08.2014 - 06.2016
High school diploma - General studies
New Bern High School
CPR Certification
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