Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryneshia Mcclam

Hemingway,SC

Summary

Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wayfair
09.2023 - Current
  • Answering approximately 25 inbound calls assisting customers with issues with post orders, resolving their problems in timely manner and providing excellent customer service.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Paramount Staffing
09.2021 - 04.2022
  • Answering 30-50 inbound calls assisting customers with billing questions, processing payments, reporting outages, and starting and ending utilities services.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

BroadPath Healthcare Solutions
08.2020 - 08.2021
  • Answering 30-50 inbound calls assisting customers with open enrollment for health insurance
  • Duties include checking active status of plan, processing refunds, finding providers, answering billing questions and updating plans.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Certified Clinical Medical Assistant - Certified Medical Assistant

Low County Medical Training Center
Kingstree, SC
03.2024

High School Diploma -

Kingstree High School
Kingstree, SC
05.2015

Skills

    • Customer Service
    • Document and Records Management
    • Computer Networking
    • Medical terminology
      • EMR systems
      • Vital Signs
      • Patient Care
      • Medical Records

Certification

  • Certified Medical Assistant, 03/01/24-03/01/26
  • CPR Certification, 01/01/24-01/01/26

Timeline

Customer Service Representative

Wayfair
09.2023 - Current

Customer Service Representative

Paramount Staffing
09.2021 - 04.2022

Customer Service Representative

BroadPath Healthcare Solutions
08.2020 - 08.2021

Certified Clinical Medical Assistant - Certified Medical Assistant

Low County Medical Training Center

High School Diploma -

Kingstree High School

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Ryneshia Mcclam