RZ Prime Logistics LLC
Phoenix,AZ
Summary
Reliable and safety-focused last-mile delivery contractor with experience supporting high-volume package operations for e-commerce partners. Known for exceptional customer service, efficient route execution, and a strong commitment to accuracy, compliance, and on-time performance. Skilled in navigating dynamic delivery environments, resolving delivery challenges, and maintaining a professional brand image on behalf of clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Last-Mile Delivery Contractor
RZ Prime Logistics LLC
Buckeye, Az/Phoenix, AZ
05.2024 - Current
- Delivered 100–300 packages per day across residential, commercial, and rural routes while maintaining high accuracy and customer satisfaction.
- Followed all client-required delivery procedures, including scanning, chain-of-custody protocols, and photo confirmation for proof of delivery.
- Ensured packages were placed in secure, weather-protected, and customer-preferred locations to reduce theft and re-delivery incidents.
- Conducted pre-trip and post-trip vehicle inspections, reporting safety concerns and ensuring compliance with DOT and company standards.
- Managed real-time route adjustments based on traffic, weather, customer requests, and delivery constraints.
- Communicated professionally with customers to resolve delivery issues, clarify instructions, and ensure a positive experience.
- Maintained accurate records of deliveries, exceptions, and attempted deliveries using handheld delivery devices.
- Collaborated with dispatchers, warehouse staff, and fellow contractors to coordinate loading, route sequencing, and package organization.
- Handled packages of varying sizes and weights using proper lifting techniques and safety protocols.
- Identified recurring delivery challenges (e.g., gated communities, unclear addresses) and provided feedback to improve route guidance and reduce delays.
- Upheld company and client brand standards through professional appearance, safe driving, and courteous customer interactions.
- OnTrac
Education
High School Diploma -
UAS
Mexico06-2017
Skills
- Last-Mile Delivery Operations
- Route Planning & Optimization
- Customer Service & Issue Resolution
- Safe Driving & Compliance
- Package Handling & Scanning
- Time Management & Efficiency
- Vehicle Inspection & Maintenance
- Problem-Solving & Adaptability
- Delivery Documentation & Photo Verification
- Cargo vans / step vans
- Handheld delivery scanners
- GPS & route-optimization tools
- Load-securement equipment
- Strong work ethic and reliability
- Calm under pressure and peak-season volume
- Excellent communication and customer-focused mindset
- Quick learner with strong attention to detail
Accomplishments
- Consistently exceeded on-time delivery targets during peak seasons.
- Reduced re-delivery rates by improving delivery notes and secure placement strategies.
- Recognized for maintaining a clean safety record and zero preventable incidents.
Certification
- DOT Safety & Compliance Training
- Defensive Driving Certification
Languages
Spanish
Professional Working
English
Limited Working
Timeline
Last-Mile Delivery Contractor
RZ Prime Logistics LLC
05.2024 - Current
High School Diploma -
UAS