Stephanie Lear
Rio Rancho
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
18
18
years of professional experience
Work History
Student Services 1-on-1, Before and After School
Rio rancho public school district
Rio Rancho
09.2024 - Current
- Collaborated with peers to develop innovative solutions for educational challenges.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Housekeeper
Castle Rock cleaning
Castle Rock
02.2015 - 08.2025
- Delivered housekeeping services with attention to detail and client requests.
- Completed tasks efficiently and within set timelines.
Customer Care Specialist
Citi
San Antonio
05.2023 - 02.2024
- Evaluated and resolved service inquiries from customers using various computer systems
- Maintained knowledge of system updates and departmental changes.
- Identified potential fraud risks and escalated disputes as needed.
- Completed assigned training in a timely manner.
- Delivered exceptional client experiences by fulfilling customer needs.
Member Service Representative (MSR)
MCNA Dental
San Antonio
10.2021 - 11.2022
- Provided customer service and data input, including handling sensitive patient information and dental coding.
- Assisted with billing and ensured customers received necessary dental care.
- Trained to address coding and service challenges in five states.
Customer Service Representative Team Lead
Planet Fitness
Cleburne
07.2021 - 08.2022
- Resolved escalated customer complaints in a timely manner.
- Implemented coaching techniques to help employees reach their full potential.
- Identified opportunities for process improvements within the department.
Independent Beauty Consultant
Sephora USA
San Antonio
08.2021 - 10.2021
- Assisted customers with skincare products, color matching, and beauty advice.
- Managed restocking, add-on sales, and cashier duties.
Childcare Provider
USAF Child development
Aviano AFB ITALY
05.2007 - 01.2010
- Developed age-appropriate lesson plans focusing on fine and gross motor skills.
- Supported children’s daily needs, including feeding and diaper changes.
- Provided feedback to parents on children’s progress and challenges.
Education
Bachelor of Science - Criminal Justice Concentration in Human Services
Colorado Technical University
Colorado Springs, COSkills
- Case management
- Crisis intervention
- Report writing
- Client communication
Languages
Italian
Native/ Bilingual
Timeline
Student Services 1-on-1, Before and After School
Rio rancho public school district
09.2024 - Current
Customer Care Specialist
Citi
05.2023 - 02.2024
Member Service Representative (MSR)
MCNA Dental
10.2021 - 11.2022
Independent Beauty Consultant
Sephora USA
08.2021 - 10.2021
Customer Service Representative Team Lead
Planet Fitness
07.2021 - 08.2022
Housekeeper
Castle Rock cleaning
02.2015 - 08.2025
Childcare Provider
USAF Child development
05.2007 - 01.2010
Bachelor of Science - Criminal Justice Concentration in Human Services
Colorado Technical University