S Dhinesh
Business Process Lead / Senior Consultant / Consultant / HR Executive
Chennai,Tamilnadu
Summary
A result-oriented professional with over 8 years of experience in Operations, Project management and Process automation. Have led teams and projects in retail and e-Commerce domains with distinct contributions to continuous improvement and change management initiatives. An effective communicator with a solution driven mind-set who can get the team along and contribute towards the collective success of the team and organization.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Process Lead
Tata Consultancy Service LTD
7 2018 - Current
- Currently leading a span of 45 members across 8 retail process workflows that provides e2e vendor management for Home Depot online stores for Canada
- Responsible for new product onboarding, catalog and content maintenance, pricing validation and paid services for Tier1 vendors
- My teams support onboarding and maintenance of ~600k new and existing products for Home Depot website in Canada
- Metrics management and reporting for both internal and client leadership
- Represent as a process owner in weekly/monthly client reviews and internal/external audits
- Workload, performance, and career management for all direct reports in the team
- Led and delivered 2 significant automation initiatives with ~$200k cost optimization to the Client
- (i.e
- Rich content validation and ticket resolution time optimization)
- Ensured 75% of the team members are cross trained in at least 2 process workflows thereby minimizing operational impact due to unplanned productivity losses.
Senior Consultant
Tech Mahindra
12.2017 - 05.2018
- Providing first level technical support to customers
- Responsible for taking control and resolving Complex Technical and Escalated Customer issues
- Identified upselling and cross selling opportunities, presenting relevant solutions to clients, and contributing to revenue growth.
Consultant
Sutherland Global Services
09.2016 - 11.2017
- Helping customers solve technical issues with our client’s products
- Analyzing call logs so you can spot common trends and underlying problems
- Identified upselling and cross selling opportunities, presenting relevant solutions to clients, and contributing to revenue growth.
HR Executive Assistant
Bvast Management Consulting
07.2015 - 05.2016
- Selection & Recruitment Employee
- Conducting induction training for new entrant
- Designing training modules & organizing team building events to improve their skills
- Organizing monthly review meet to evaluate employee's performance.
Education
MBA (Human Resource) - Human Resources Management
Measi Institute of Management
Chennai, Tamilnadu 01.2012 - 05.2014
B. Com Corporate Secretaryship - Accounting
DG Vaishnav College
Chennai, Tamilnadu 01.2009 - 05.2012
HSC - undefined
Madras Christian College Higher Secondary School
Chennai, Tamilnadu 01.2009 - undefined
SSLC - undefined
Madras Christian College Higher Secondary School
Chennai, Tamilnadu 01.2007 - undefined
Skills
Operational Excellence
Project Planning
Performance Metrics Development
Process improvement expertise
Business Analysis
Process Mapping
Team building
Multitasking Abilities
Teamwork and Collaboration
Idea Development and Brainstorming
Process Improvement
Time Management
Certification
05/01/24, Business Intelligence using Power BI
Accomplishments
- Rich content validation is reduced from 5 mins to 25 secs, thereby saving $123k per annum with customer endorsement.
- Reduced the resolution time in Data Quality Tickets from 2days to 1 day which saved $ 1,030,000 per annum with customer endorsement.
- Received Home Depot Rock star award consecutively for 4 years.
Personal Information
- Father's Name: Mr. P. Sekar
- Date of Birth: 06/11/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Consultant
Tech Mahindra
12.2017 - 05.2018
Consultant
Sutherland Global Services
09.2016 - 11.2017
HR Executive Assistant
Bvast Management Consulting
07.2015 - 05.2016
MBA (Human Resource) - Human Resources Management
Measi Institute of Management
01.2012 - 05.2014
B. Com Corporate Secretaryship - Accounting
DG Vaishnav College
01.2009 - 05.2012
HSC - undefined
Madras Christian College Higher Secondary School
01.2009 - undefined
SSLC - undefined
Madras Christian College Higher Secondary School
01.2007 - undefined
Business Process Lead
Tata Consultancy Service LTD
7 2018 - Current
05/01/24, Business Intelligence using Power BI
05/01/24, Advance Excel using AI
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