S. Marie Colbert
Poolville,TX
Summary
Results-oriented customer service professional with over a decade of experience. Demonstrated expertise in providing accurate and timely claims information, assessing customer needs, and ensuring high service quality. Proven track record in de-escalating challenging situations, managing customer relationships effectively, and optimizing time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Auto Claims Adjuster
Progressive Insurance
04.2023 - Current
- Timely coverage analysis and communication with insured based on application of policy information to facts in individual case
- Prioritize claims processing as claims are evaluated at inception
- Determine liability via thorough investigation, to determine who’s at fault or responsible for damages
- Interview customers, claimants, and witnesses
- Record customer statements
- Partner with appraisers/estimators to manage vehicle repairs
- Identify and negotiate negligence
- Negotiate with customers and other insurance carriers and resolve claims damages
- Maintain active diary
- Identify fraud indicators and triage as applicable
- Make all applicable payments
- Process 'Total Loss' vehicle claims, from beginning to end
- Communicate with attorneys and retain recorded statements
- Exceed customer expectations
Rapid Response Customer Claims Advocate
Esurance/Allstate Insurance Co.
02.2017 - 04.2023
- Resolve claim status questions promptly.
- Secure statements for newly reported losses.
- Determine liability after collecting crucial information from customers.
- Conducted thorough investigations of claim elements.
- Issued payments and ensured correct exposures remained open.
- Identify claims that may be eligible for triage
- Regularly outperformed client expectations.
Sales account manager/Escalations Supervisor
Frontier Communications
02.2013 - 02.2017
- Answered and made calls in high volume call center environment
- Resolved customer complaints regarding sales and service by settling disputes, resolving grievances, and conflicts
- Verified operational records and reports to project commissions for sales agents
- Solicited sales of new or additional services or products
- Exceed customer expectations
Real Estate Sales Agent
Independent Contractor
11.2005 - 09.2012
- Negotiated agreements, including presenting the purchase offer when representing a buyer
- Maintained a solid network of professionals such as attorneys and inspectors to coordinate smooth closing processes
- Advised clients whether homes might meet their needs and whether the properties were suitable, based on thorough inspection
- Answered the client's questions about the home, financing, and the closing processes
- Worked with business clients to obtain their desired features through the purchase or rental of new properties
- Educated sellers on strategies to improve market value
- Organized appointments, open houses, and personal showings to promote homes to prospective
Education
GED - General Studies
Tri-community
West Covina, CATransferred - General Studies
Mount San Antonio College
Walnut, CASkills
- Analytical Problem-Solving
- Strategic Evaluation
- Responsive to New Challenges
- Effective Communication
- Effective Team Collaboration
- Strong Organizational Skills
- Data Interpretation
- Project Execution
- Marketing
- Computer Application Skills
- QuickBooks
- Excel Proficiency
Certification
Active Property and Casualty License, All Lines (13 states)
Timeline
Licensed Auto Claims Adjuster
Progressive Insurance
04.2023 - Current
Rapid Response Customer Claims Advocate
Esurance/Allstate Insurance Co.
02.2017 - 04.2023
Sales account manager/Escalations Supervisor
Frontier Communications
02.2013 - 02.2017
Real Estate Sales Agent
Independent Contractor
11.2005 - 09.2012
GED - General Studies
Tri-community
Transferred - General Studies
Mount San Antonio College
Similar Profiles
Nicole O'NealNicole O'Neal
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Alma SiddonsAlma Siddons
Claims Processor at Progressive InsuranceClaims Processor at Progressive Insurance
AUNJOLI BAKERAUNJOLI BAKER
Claims Generalist at Progressive InsuranceClaims Generalist at Progressive Insurance
Monique PlattMonique Platt
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Christoph MerrickChristoph Merrick
QA Engineer III at Pizza Hut ConnectQA Engineer III at Pizza Hut Connect