Susie Ochoa
Glendale,CA
Summary
Experienced Registered Medical Assistant with 9 years in healthcare and a strong background in aesthetic medicine. Proficient in patient care, phlebotomy, aesthetic procedure support, skincare consultations, and clinical operations. Known for providing compassionate patient care, maintaining high standards of professionalism, and contributing to positive treatment outcomes and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Registered Medical Assistant
Luxury Medical Aesthetics
Glendale, CA
11.2025 - Current
- Trained new staff on clinical procedures and office protocols, promoting a collaborative environment.
- Consulted with clients to recommend professional skincare products based on skin concerns and treatment goals.
- Drove retail sales of ZO skin, Epicutis, Skinbetter, Sente product lines through personalized product recommendations and education.
- Assisted providers in aesthetic procedures such as wrinkle relaxers, fillers/biofillers, laser hair removal, Sylfirm, PDO threads, CO2 laser
- Captured high-quality before-and-after photographs to document treatment outcomes and maintain patient records.
- • Educated patients on pre- and post-treatment care instructions.
- Performed phlebotomy procedures and specimen collection while ensuring patient comfort and adherence to safety protocols.
- Cross trained in the front office as well
Registered Medical Assistant
Sage Medical Aesthetics (Permanently Closed)
Hollywood Hills, CA
01.2025 - 11.2025
- Performed aesthetic treatments such as Skinpen, Hydrafacials, PCA chemical peels
- Administered supplemental injections as well as weight loss injections to patients
- Assisted providers in aesthetic procedures such as wrinkle relaxers, fillers, laser hair removal, CO2, Evolve
- Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis/aesthetic treatments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, performed vital signs and prepared for provider examinations.
- Scheduled appointments
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Drove retail sales of PCA SKIN, EltaMD, and Epicutis product lines through personalized product recommendations and education.
- Consulted with clients to recommend professional skincare products based on skin concerns and treatment goals.
Registered Medical Assistant (remote)
EDLC LLC, Scottsdale, AZ
Scottsdale, AZ
12.2021 - 01.2025
- Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate prior authorization approvals for necessary medications.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained patient medical history, medication information, symptom, and allergies for telehealth appointments
- Scheduled appointments and registering new patients info
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Supporting providers on-call via phone/teamwork for any assistance remotely they may need
Registered Medical Assistant
Scottsdale Hand And Shoulder Center, Scottsdale, AZ
Scottsdale, AZ
11.2020 - 12.2021
- Performed suture/staple removals for post-op patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, performed vital signs and prepared for provider examinations.
- Scheduled appointments
- Assisted in any in clinic procedures shown under skill sets
- Obtained any pertinent lab results, imaging, related chart notes for providers visit.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Registered Medical Assistant
EDLC LLC/Scottsdale Ridge Med Spa
Scottsdale, AZ
06.2018 - 11.2020
- Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Med spa duties: numbing patients, reconstituting botox/ jeuveau vial, injection set-ups , before and afters photos, phlebotomy for vampire facials
- Prepared providers visit by downloading patients insulin pump/ glucometer
- Intake phone calls from patients, providers, and drug sales reps
- Obtained prior authorizations for medications/procedures
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, performed vital signs and prepared for provider examinations.
- Scheduled appointments
- Assisted in any in clinic procedures shown under skill sets
- Obtained any pertinent lab results, imaging, related chart notes for providers visit.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Medical Assistant -
Carrington College
Mesa, AZHigh School Diploma -
West Aurora High School
Aurora, IL05.2015
Skills
- Scheduling
- Injection Administration
- Coordinating Drug Refills
- HIPAA Compliance
- Vital intake
- Exam set-ups
- EKG
- Suture/staple removal
- Casting
- Glucose check
- DEXA scans
- Room Preparation
- Processing Specimens
- Electric Nerve Stimulation
- Assist in ultrasounds
- Cortisol stimulation testing
- Phlebotomy
- Reconstituting neurotoxins
- Cast removal
- Inventory
- Customer Service
- Prior Authorization
- Referrals
- Escribing
- ABIs
- Skincare Sales
- Sterilize Instruments
- Flu Vaccinations
- Dictation and Transcription
- Hydrafacials
- Microneedling
- Chemical Peels
- Assist in Quantum
- EVOLVE/EVOKE
LANGUAGES
Spanish
EMRs
- Mod Med
- EPIC
- Eclinicals
- Caretracker
- Janeapp
- Blvd
Timeline
Registered Medical Assistant
Luxury Medical Aesthetics
11.2025 - Current
Registered Medical Assistant
Sage Medical Aesthetics (Permanently Closed)
01.2025 - 11.2025
Registered Medical Assistant (remote)
EDLC LLC, Scottsdale, AZ
12.2021 - 01.2025
Registered Medical Assistant
Scottsdale Hand And Shoulder Center, Scottsdale, AZ
11.2020 - 12.2021
Registered Medical Assistant
EDLC LLC/Scottsdale Ridge Med Spa
06.2018 - 11.2020
Medical Assistant -
Carrington College
High School Diploma -
West Aurora High School