Saad Aydi
Wildwood
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Food Expeditor
IHOP
04.2018 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front of house and back of house teams.
Assistant Manager
IHOP
08.2022 - Current
- Successfully managed daily operations of the restaurant, ensuring a high standard of customer service and satisfaction.
- Addressed and resolved customer complaints promptly, utilizing active listening and problem-solving skills to turn negative experiences into positive outcomes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Business Administration - Finance
University of Missouri - St Louis
St Louis, MO05.2025
Skills
- Leadership
- Proficient with Excel
- Analytical thinking
- Customer Relations
- Effective communication
- Budgeting
- Money handling
Languages
English
Native or Bilingual
Arabic
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
IHOP
08.2022 - Current
Food Expeditor
IHOP
04.2018 - Current
Bachelor of Business Administration - Finance
University of Missouri - St Louis
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