Saad Kashif
Richmond,TX
Summary
Dedicated and organized administrative assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Experienced in handling money transfers, loans, and payroll with meticulous attention to detail and strong decision-making skills. Able to effectively manage multiple concurrent tasks, demonstrating a self-motivated work ethic that thrives in independent and team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SERVICE OPERATION ASSISTANT
Randalls Food ands Drugs
11.2023 - Current
- Dynamic Service Operation Assistant with a proven track record at Randalls Food and Drugs, adept in vendor relationship management and team collaboration
- Excelled in optimizing workflows and enhancing customer satisfaction through effective problem-solving and project management
- Demonstrated exceptional multitasking capabilities and attention to detail in fast-paced environments.
- Acted as liaison between management and employees, building strong relationships that fostered collaboration towards common goals.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Experience with Western Union, Money orders, and Bill pays
SERVICE SUPERVISOR
Randalls Food and Drugs
05.2023 - 11.2023
- Analyzed data trends and identified opportunities for improvement within the department
- Answered telephones to give information to callers, take messages, or transfer calls
- Ensured compliance with applicable laws, regulations, policies, and procedures
- Maintained timekeeping information and submitted and processed payroll
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
- Completed bi-weekly payroll for 20+ employees.
COURTESY CLERK
Randalls Food and Drugs
03.2022 - 05.2023
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Delivered prompt service to prioritize customer needs.
INSIDER
Marcos Pizza
05.2021 - 02.2022
- Created reports detailing the status of customer service metrics such as response time, resolution rate, and customer satisfaction scores
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Education
Bachelor of Science - Nursing
University of Houston-Downtown
Houston, TX05.2028
HIGH SCHOOL DIPLOMA -
Foster High School
Richmond, TX05.2024
Skills
- Administrative Procedures
- Meeting Note Taking
- Project Planning
- Scheduling
- Payroll and budgeting
- High Volume Phone Inquiries
- Customer Service
- Writing reports
- Professional Networking
- Microsoft Office
- Fast Learner
- Inventory Management
- Database Administration
Certification
- CPR certification
- EKG certified
- Patient Care technician Certified
Timeline
SERVICE OPERATION ASSISTANT
Randalls Food ands Drugs
11.2023 - Current
SERVICE SUPERVISOR
Randalls Food and Drugs
05.2023 - 11.2023
COURTESY CLERK
Randalls Food and Drugs
03.2022 - 05.2023
INSIDER
Marcos Pizza
05.2021 - 02.2022
Bachelor of Science - Nursing
University of Houston-Downtown
HIGH SCHOOL DIPLOMA -
Foster High School
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