Saad Khan
Colonial Heights,VA
Summary
Versatile Support Specialist (prior Peer Mentor) with notable experience in public service and hospitality. Proven track record in managing diverse tasks, including night audit, cash handling, and resolving complex customer complaints at a hotel front desk. Adept at preparing and serving breakfast, coordinating with various teams, and maintaining high standards of customer service. Skilled in providing academic and social support to students with special needs, demonstrating strong organizational, problem-solving, and relationship-building abilities. Known for adaptability and effectiveness in both technical and interpersonal roles.
Overview
2
2
years of professional experience
Work History
Support Specialist
College Steps
Midlothian, VA
03.2024 - Current
- Develop and implement group sessions with students on campus.
- Support implementation of day-to-day, in-person operations.
- Supervise student and mentor in-person sessions.
- Provide direct support to students in the areas of academic enrichment, social integration, independent living, and pre-employment skills.
- Attend individual supervision with the Program Coordinator.
- Assist students with the organization of assignments and scheduled tasks/events.
- Complete any other related tasks that may be delegated by the Program Coordinator.
Hotel Front Desk (night Shift)
Country Inn & Suites By Radisson
Chester, VA
06.2022 - 07.2023
- Greeted guests with warmth and professionalism, addressing their requests, and providing clear, helpful information about hotel amenities and services.
- Managed the breakfast service by heating, serving, and refilling items to ensure a pleasant dining experience for guests.
- Handled cash transactions accurately while adhering to established policies and procedures.
- Responded to and resolved guest issues or complaints in a professional manner.
- Processed payments for services rendered at the front desk.
- Perform the night audit procedure every night to wind up the day's transactions.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Answered telephone inquiries from customers in a timely manner.
Education
Associate of Science - Computer Engineering
Brightpoint CC
Midlothian, VA03-2025
Skills
- Customer service and engagement
- Computer Proficiency & Tech Savvy
- Team Collaboration and Cooperation
- Tutoring and mentorship
- Life Skills Development
- Attention to detail / Depth seeking
- Problem solving & adaptability
Home Tutored
- Home tutored 10th grade Algebra (Algebra II) during summer break. Making personalized curriculum based on the student's learning skills as well as the time available at hand.
Affiliations
Guitarist and vocalist; Currently a guitar player in a punk rock music group
Community service / Volunteering ; Enjoy working with students with special needs. Occasionally participating in community service activities with the Rotract club in my college.
Literature Enthusiast; Especially passionate about Tolkien literature, as well as other fictional literature.
References
References available upon request.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Full Professional
French
Limited
Timeline
Support Specialist
College Steps
03.2024 - Current
Hotel Front Desk (night Shift)
Country Inn & Suites By Radisson
06.2022 - 07.2023
Associate of Science - Computer Engineering
Brightpoint CC
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